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Pointel Configuration Management Solution

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Pointel Configuration Management Solution (CMS) is thin-client and easy to use application which provides the complete control over your Genesys configuration. Pointel CMS instantly highlights changes made to the Genesys configuration environment and it includes a detailed Genesys audit, import/export, snapshot/restore and alerting capabilities. CMS captures all of the changes within your contact center by providing the information graphically, co you can quickly and easily understand the change made to your Genesys Configuration environment. Pointel CMS audit report provides detailed information including the name of the user who made the change, when the change made and also provides both the current and previous values.


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Pointel Configuration Management Solution Alternatives

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  1. The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

  2. Enterprise IT Management Suites

  3. Five9 provides cloud-based call center software for sales, marketing and support.

  4. CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

  5. Microsoft Operations Management Suite enables user to gain visibility and control across the hybrid cloud with simplified operations management and security

  6. Get the DMG Consulting report reprint on cloud contact centers.

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This article was published on | Author of Pointel Configuration Management Solution's details: | Publisher: SaaSHub
Categories: Cloud Contact Center Software, Call Center Software, Configuration Management