✓ Pointel Configuration Management Solution
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Pointel Configuration Management Solution (CMS) is thin-client and easy to use application which provides the complete control over your Genesys configuration. Pointel CMS instantly highlights changes made to the Genesys configuration environment and it includes a detailed Genesys audit, import/export, snapshot/restore and alerting capabilities. CMS captures all of the changes within your contact center by providing the information graphically, co you can quickly and easily understand the change made to your Genesys Configuration environment. Pointel CMS audit report provides detailed information including the name of the user who made the change, when the change made and also provides both the current and previous values.
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Categories: Cloud Contact Center Software, Call Center Software, Configuration Management