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Genesys PureConnect VS Calabrio ONE

Compare Genesys PureConnect VS Calabrio ONE and see what are their differences

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Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Calabrio ONE logo Calabrio ONE

Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.
  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25
  • Calabrio ONE Landing page
    Landing page //
    2023-06-27

Category Popularity

0-100% (relative to Genesys PureConnect and Calabrio ONE)

Genesys PureConnect

Calabrio ONE

Communication
75 75%
Communication
25% 25
Customer Support
76 76%
Customer Support
24% 24
Enterprise Communication
83 83%
Enterprise Communication
17% 17
Work Management
0 0%
Work Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys PureConnect and Calabrio ONE

Genesys PureConnect Reviews

We have no reviews of Genesys PureConnect yet.
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Calabrio ONE Reviews

Best Call Center Software: The Complete List (2020 Update)
Calabrio ONE is a unified workforce optimization (WFO) software suite. They help with quality management, call recording, workforce management, and voice-of-the-customer (VOC) analytics.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Genesys PureConnect and Calabrio ONE, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Genesys Engage - Contact Center Operations

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

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