Software Alternatives & Reviews

Dixa

Dixa is an all-in-one customer service platform that creates value-driven experiences for customers as-well-as agents. 💕

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Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time.

With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support.

All conversation types (phone, email, chat, etc.) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing.

Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software.


Pricing:
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Dixa Alternatives

The best Dixa alternatives based on verified products, community votes, reviews and other factors.
Latest update:

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    Get the DMG Consulting report reprint on cloud contact centers.

  2. 54

    As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

  3. 52

    The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

  4. 35

    Contact Center Operations

  5. 39

    Talkdesk is an easy-to-use, cloud-based call center software solution that helps improve customer interactions while reducing costs.

  6. 59

    Five9 provides cloud-based call center software for sales, marketing and support.

  7. 47

    UJET brings joy to customer support by helping companies resolve problems faster.

  8. 34

    Know who is calling and how they found you. Maximize the return on your advertising.

  9. 29

    Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

    Visit website

  10. 34

    Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

  11. 32

    Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

  12. 28

    LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.

    freemium $15.0 / Monthly (Ticket)

  13. 26

    Industry's first context-aware Helpdesk Software

    Visit website freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)

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Dixa Reviews

External sources with reviews and comparisons of Dixa

The 19 Best Call Center Software (& Features You Need) in 2022
Dixa is a simple-to-set-up contact center that runs entirely in a web browser. Featuring advanced call distribution algorithms and caller recognition, Dixa is a modern solution designed to improve the experience of both the customer and the contact center administrator.
Best Call Center Software: The Complete List (2020 Update)
Dixa is cloud-based customer service software that allows businesses to deliver real-time support on phone, email, chat and messenger from one system. Built for call centers, contact centers and inbound customer service, Dixa provides quality VoIP with local rates around the world and the ability to scale up or down at no...
Read all Dixa reviews →

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Author of Dixa's details: | Publisher: SaaSHub
Categories: Customer Support, Customer Communication Management, Customer Engagement