Software Alternatives, Accelerators & Startups

Zendesk VS Waydev

Compare Zendesk VS Waydev and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Waydev logo Waydev

Waydev analyzes your codebase from Github, Gitlab, Azure DevOps & Bitbucket to help you bring out the best in your engineers work.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Waydev Landing page
    Landing page //
    2023-09-13

Waydev helps managers to move from a feeling driven to a data-driven approach. Waydev includes concrete metrics for your daily stand-ups, 1-to-1 meetings, checking the history of the engineers work and benchmarking your stats with the industry.

Waydev

Website
waydev.co
$ Details
freemium $449.0 / Annually (per active engineer)
Platforms
Windows Browser Mac OSX Linux REST API PHP
Release Date
2019 January

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Waydev features and specs

  • Comprehensive analytics
    Waydev provides in-depth insights into codebase productivity and helps teams understand their development patterns and bottlenecks through cohesive reports and dashboards.
  • Integration capabilities
    Waydev seamlessly integrates with various popular platforms such as GitHub, GitLab, Bitbucket, Azure DevOps, and more, making it versatile across different development environments.
  • Team performance monitoring
    It allows managers to monitor team performance in real-time and identify areas where developers are excelling or may need support, fostering a data-driven approach to team management.
  • Historical insights
    Waydev offers historical data analysis, allowing teams to track progress over time and measure the impact of changes or new processes on productivity.
  • Automated reporting
    The platform can generate automated reports, saving time for managers and providing consistent metrics for evaluation and decision-making.

Possible disadvantages of Waydev

  • Cost
    Some users may find Waydev's pricing to be on the higher side, especially smaller teams or startups with tight budgets.
  • Learning curve
    Waydev's advanced features and extensive data may require a learning period for users to become proficient in navigating and interpreting the tools and reports effectively.
  • Privacy concerns
    As Waydev analyzes detailed code and performance metrics, some team members may feel uncomfortable with the level of monitoring and data tracking involved.
  • Data dependency
    The accuracy and usefulness of Waydev's insights are heavily dependent on the quality and completeness of the data integrated from the various source platforms.
  • Limited customization
    While Waydev offers a range of standard reports and metrics, some users might find that it lacks the flexibility to fully customize analytics or dashboards to fit unique needs or preferences.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Waydev videos

Waydev Demo

Category Popularity

0-100% (relative to Zendesk and Waydev)
Customer Support
100 100%
0% 0
Data Dashboard
0 0%
100% 100
Help Desk
100 100%
0% 0
Analytics
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Waydev

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    ๐Ÿ Competitors: HubSpot, Freshdesk
    ๐Ÿ‘Ž Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Waydev Reviews

We have no reviews of Waydev yet.
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Social recommendations and mentions

Based on our record, Zendesk should be more popular than Waydev. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / almost 2 years ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: about 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: about 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. Iโ€™d emphasize a straightforward, fuss-free angle instead. Source: over 3 years ago
View more

Waydev mentions (2)

  • Which project management tools implement agile development?
    For example, in our traditional approach, every step and process is defined and has to be adhered to. Any change has to go through multiple approvals. The scope in itself has a very limited scope or flexibility towards change. I am on the fence looking for resources and tools that will help to slowly execute and implement these changes. With regards to resources, I am currently looking at the scrum guide and with... Source: about 3 years ago
  • How is Software Development Analytics increasing Engineering Efficiency?
    When youโ€™re ready to translate data into greater visibility, and this visibility into faster, more efficient teams, you can start looking at development analytics platforms like Waydev. - Source: dev.to / almost 4 years ago

What are some alternatives?

When comparing Zendesk and Waydev, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LinearB - LinearB delivers software leaders the insights they need to make their engineering teams better through a real-time SaaS platform. Visibility into key metrics paired with automated improvement actions enables software leaders to deliver more.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

GitPrime - GitPrime uses data from any Git based code repository to give management the software engineering metrics needed to move faster and optimize work patterns.

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Swarmia - Swarmia is an engineering productivity software trusted by 600+ engineering teams worldwide. Use key engineering metrics to unblock the flow, align engineering with business objectives, and drive continuous improvement.