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Zendesk SecurityBot.devZendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.
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SecurityBot.dev's answer:
SecurityBot.dev is built using the Laravel Framework, and is backed by a managed MySQL database. The application and infrastructure is deployed through Laravel Forge and is hosted on Digital Ocean.
SecurityBot.dev's answer:
SecurityBot is used by a mix of established tech companies and indie entrepreneurs.
SecurityBot.dev's answer:
SecurityBot.dev founder Jason Gilmore is a prolific creator of online products, including 6DollarCRM, SpiesInDC, TurboShrink, and has long maintained a personal website at WJGilmore.com. He originally built SecurityBot.dev to monitor his own products, and it worked so well that he subsequently released it for wider use.
We switched to Zendesk hoping for a robust support platform, but the experience has been more frustrating than beneficial. On paper, it looks like it can do everything โ ticketing, chat, reporting, multi-channel support โ however, actually getting it to work the way you want is a challenge.
First off, the pricing feels out of step with reality. Key features we needed (automation, SLA controls, advanced reporting) were buried in higher-tier plans, which quickly inflated our costs. For a small to mid-size team, this made the platform feel overpriced compared to competitors.
The interface isnโt very friendly either. Between frequent UI changes and buried settings, training new agents becomes a project in itself. Even getting basic workflows set up required more time than expected. And ironically, when we did run into issues, Zendesk support wasnโt as quick or helpful as youโd hope from a company selling customer service software.
Overall, Zendesk has potential, but the combination of complex setup, high cost, and mediocre support makes it a 2-star experience in our book.
SecurityBot.dev might be a bit more popular than Zendesk. We know about 7 links to it since March 2021 and only 7 links to Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 2 years ago
That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 3 years ago
Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 4 years ago
Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 4 years ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. Iโd emphasize a straightforward, fuss-free angle instead. Source: about 4 years ago
I continue working on SecurityBot.dev, having lately made significant improvements to the broken link monitor. https://securitybot.dev. - Source: Hacker News / about 9 hours ago
Another M&A tool. Useful for software company sellers who are required to disclose details related to software IP ownership such as what third-party dependencies are used in their software. https://securitybot.dev. - Source: Hacker News / 29 days ago
This week I launched IterOps https://iterops.com, a heat mapping, rage click, dead click, scroll mapping, and simple A/B testing tool. I originally built it to have a better idea of what people are doing on my other micro-saas projects like https://securitybot.dev and https://contributoriq.com. Already finding it so useful that I figured I'd just turn it into a product too. - Source: Hacker News / 4 months ago
Iโve built and launched numerous SaaS products (which have paying customers) which were almost entirely built usibg AI agents including https://securitybot.dev and https://dependencydesk.com. My experience so far has been if you possess both deep domain-specific experience and significant coding experience then these coding LLMs, and most notably Opus 4.5, are the greatest productivity booster in the world. - Source: Hacker News / 6 months ago
Https://securitybot.dev/ SecurityBot.dev is an all-in-one uptime, performance, security, and SEO monitoring tool. I launched it a few months ago and have been iterating on it ever since. Later this week SecurityBot.dev will log its 1 millionth uptime check which is pretty cool to see. It includes the usual uptime monitoring service that you see everywhere else, but also features such as a PageSpeed Insights... - Source: Hacker News / 7 months ago
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