Software Alternatives, Accelerators & Startups

Zendesk VS Replicant

Compare Zendesk VS Replicant and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Replicant logo Replicant

Replicant is a distribution of Android that is 100% Free Software.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Replicant Landing page
    Landing page //
    2018-10-14

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Replicant features and specs

  • Open Source
    Replicant is fully open-source, allowing users to inspect, modify, and improve its code. This transparency helps ensure there are no hidden backdoors or malicious code.
  • Privacy and Security
    By using only free and open-source software, Replicant aims to provide a more secure and privacy-respecting experience compared to proprietary systems and firmware.
  • Community-Driven
    Replicant is developed by the community, for the community, which can lead to iterative improvements and features that users genuinely want.

Possible disadvantages of Replicant

  • Limited Device Support
    Replicant supports a limited number of devices compared to mainstream Android versions, which may restrict user options.
  • Hardware Incompatibility
    It may not support all hardware functionalities, such as modem or hardware acceleration, which can limit the overall usability of the device.
  • Lack of Latest Features
    Replicant may lag behind mainstream Android versions when it comes to the latest features and updates, potentially making the user experience feel outdated.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Replicant videos

BRS gray g-10 REPLICANT Review

More videos:

  • Review - BRS Replicant review + Car Crash
  • Review - -=brs=- select replicant review

Category Popularity

0-100% (relative to Zendesk and Replicant)
Customer Support
99 99%
1% 1
Mobile OS
0 0%
100% 100
Help Desk
100 100%
0% 0
Mobile SDK
0 0%
100% 100

User comments

Share your experience with using Zendesk and Replicant. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Replicant

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Replicant Reviews

Open Source Mobile OS Alternatives To Android
Though Replicant was founded back in 2010 by a couple of Free Software groups, it now uses the source code of LineageOS as the base. You can see the list of devices supported by Replicant here.
Source: itsfoss.com

Social recommendations and mentions

Based on our record, Replicant should be more popular than Zendesk. It has been mentiond 14 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

Replicant mentions (14)

  • Syncthing Android App Discontinued
    Sadly there is no real alternative to Android at the moment. Replicant are also just 2-3 developers afaik. https://replicant.us/. - Source: Hacker News / 7 months ago
  • Ask HN: What currently is the best, nerd-friendly, rootable Android phone?
    Galaxy Note 2 + [Replicant](https://replicant.us). I got 2 used for $10, one is my main, the other is my travel dummy airport cops can look at. - Source: Hacker News / 8 months ago
  • Linux is growing rapidly
    The Free Software Foundation. Founded by Richard Stallman, they made the GPL Licences, they were resposible for the GNU in GNU/Linux. Check out their website on www.fsf.org. In this article they recommend Replicant. Source: about 2 years ago
  • Google finds more Android, iOS zero-days used to install spyware
    There is a android rom called replicant which is trying to fix the problems with cell phones. https://replicant.us/. Source: about 2 years ago
  • FIGHT ME!!!!!!!!
    If you did read the list of FSF approved distro's, you'd know that they approve of Replicat a mobile Linux distro that doesn't use GNU. Source: over 2 years ago
View more

What are some alternatives?

When comparing Zendesk and Replicant, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LineageOS - Operating system for smartphones and tablet computers, based on the Android

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

MessageMind.ai - A full human-like customer service team, powered by AI.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Zoho Desk - Industry's first context-aware Helpdesk Software