Zendesk Reviews

1. CatherineColins

   · HR at CODESY · 8 months ago
   Powerful Helpdesk, But Frustrating and Overpriced

   We switched to Zendesk hoping for a robust support platform, but the experience has been more frustrating than beneficial. On paper, it looks like it can do everything — ticketing, chat, reporting, multi-channel support — however, actually getting it to work the way you want is a challenge.

   First off, the pricing feels out of step with reality. Key features we needed (automation, SLA controls, advanced reporting) were buried in higher-tier plans, which quickly inflated our costs. For a small to mid-size team, this made the platform feel overpriced compared to competitors.

   The interface isn’t very friendly either. Between frequent UI changes and buried settings, training new agents becomes a project in itself. Even getting basic workflows set up required more time than expected. And ironically, when we did run into issues, Zendesk support wasn’t as quick or helpful as you’d hope from a company selling customer service software.

   Overall, Zendesk has potential, but the combination of complex setup, high cost, and mediocre support makes it a 2-star experience in our book.

   Pros:    Wide feature set for support ticketing and customer service workflows.

   Cons:    Expensive pricing with important features locked behind higher tiers.
2. stu14

   about 2 years ago
   Clunky & awful customer service

   Would give them 0/5 if I could!

   Competitors: HubSpot, Freshdesk

   Cons:    Customer support|Ux/ui|Limited features

ReactOS Reviews

Zendesk mentions (7)

• The Ultimate Guide to Building Internal Tools in 2024

  Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / almost 3 years ago

• is this scam

  That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 3 years ago

• [HELP] Can't log in to upload SSL due to expired SSL

  Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: about 4 years ago

• Special trick to get support for battery replacement ?

  Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: about 4 years ago

• Here's how I'd figure out the go-to-market for a Customer Support SaaS

  My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: over 4 years ago

ReactOS mentions (78)

• Microsoft Needs Windows Lite

  There is already a "Windows Lite", and it's called ReactOS [0]. Except, the last thing we need is for Microsoft to own / embrace-extend-exterminate this. It's best that it's kept as an independent project, enabling developers to target the Windows API if they feel like it, while ensuring that they only target the Wine-compatible parts of it, which then enables their software to also run seamlessly on other... - Source: Hacker News / 2 months ago

• Microsoft's "Fix" for Windows 11: Flowers After the Beating

  Kinda off-topic, but I wonder if a hypothetical OS that reimplements the Windows APIs (like ReactOS[0], but with perfect modern hardware support) would be better for end users than a Linux distro with a modern DE. In the past, this hypothetical OS would be a revolution. But I feel that, in recent years, this gap is not as big anymore and Linux supports way more apps than in the past. Such an OS might even not be... - Source: Hacker News / 6 months ago

• Not the Future

  On topic of less user-hostile OS , I wonder how this guys are doing: https://reactos.org/ https://elementary.io/. - Source: Hacker News / 9 months ago

• Using GNU toolchain for Windows kernel-mode drivers

  Compiling into object code is easy but linkig is tricky. For reference of possilbe options, I used an example from ReactOS project. ReactOS is the only working (sort of) full reverse-engineered NT operating system kernel. It is a cool project. ReactOS Github repo has a collection of build options for kernel-mode drivers that can be carved out of CMake files. - Source: dev.to / 10 months ago

• YouTube is taking down videos on performing nonstandard Windows 11 installs

  Would this help you? https://reactos.org/ This is an open source reimplementation of winxp. I think they can even run drivers made for windows now. - Source: Hacker News / 10 months ago