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Zendesk LiveCode PlatformZendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.
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We switched to Zendesk hoping for a robust support platform, but the experience has been more frustrating than beneficial. On paper, it looks like it can do everything โ ticketing, chat, reporting, multi-channel support โ however, actually getting it to work the way you want is a challenge.
First off, the pricing feels out of step with reality. Key features we needed (automation, SLA controls, advanced reporting) were buried in higher-tier plans, which quickly inflated our costs. For a small to mid-size team, this made the platform feel overpriced compared to competitors.
The interface isnโt very friendly either. Between frequent UI changes and buried settings, training new agents becomes a project in itself. Even getting basic workflows set up required more time than expected. And ironically, when we did run into issues, Zendesk support wasnโt as quick or helpful as youโd hope from a company selling customer service software.
Overall, Zendesk has potential, but the combination of complex setup, high cost, and mediocre support makes it a 2-star experience in our book.
Based on our record, LiveCode Platform should be more popular than Zendesk. It has been mentiond 25 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / almost 3 years ago
That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 3 years ago
Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 4 years ago
Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: about 4 years ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. Iโd emphasize a straightforward, fuss-free angle instead. Source: over 4 years ago
Looks like a less feature-full version of livecode [0], which I'd argue is more of a HyperCard successor", since they were formerly revolution & MetaCard, and can import HyperCard stacks. [0] https://livecode.com/. - Source: Hacker News / 7 months ago
Funny how this has co-opted the Runtime Revolution folks re-naming their Hypercard clone as: https://livecode.com/. - Source: Hacker News / 8 months ago
His legacy still exists and continues today. Even updated to modern sensibilities, as well as cross-platform, and compatible with all your legacy Hypercard stacks! As far as I remember, progression was Hypercard -> Metacard -> Runtime Revolution -> Livecode. https://livecode.com I was a bit of a kiddo when this progression first happened, my older brother Tuviah Snyder (now at Apple), was responsible for much of... - Source: Hacker News / about 1 year ago
I would say that HTML/Javascript is not a "tool" in the same sense that HyperCard was. HyperCard's real strength was that it allowed mere users (not programmers) to create their own apps (or "stacks", in the HyperCard parlance) through pointing and clicking, plus an English-like scripting language (HyperTalk). We have largely abandoned the idea that users should be able to create their own apps, so there is no... - Source: Hacker News / about 2 years ago
If the language is the most important thing for you, https://livecode.com/ has a very HyperTalk-like language and runs on modern hardware. - Source: Hacker News / over 2 years ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Redis - Redis is an open source in-memory data structure project implementing a distributed, in-memory key-value database with optional durability.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
4D - 4D is a relational database management system and IDE.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
MongoDB - MongoDB (from "humongous") is a scalable, high-performance NoSQL database.