Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   Competitors: HelpScout, Zendesk

   Pros:    Straightforward|Free basic plan

   Cons:    Missing a feature

LiveCode Platform Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: almost 3 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: over 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago

LiveCode Platform mentions (25)

• Show HN: Breadboard – a modern HyperCard for building web apps on the canvas

  Looks like a less feature-full version of livecode [0], which I'd argue is more of a HyperCard successor", since they were formerly revolution & MetaCard, and can import HyperCard stacks. [0] https://livecode.com/. - Source: Hacker News / 7 months ago

• The Tulip Creative Computer

  Funny how this has co-opted the Runtime Revolution folks re-naming their Hypercard clone as: https://livecode.com/. - Source: Hacker News / 8 months ago

• Bill Atkinson has passed away

  His legacy still exists and continues today. Even updated to modern sensibilities, as well as cross-platform, and compatible with all your legacy Hypercard stacks! As far as I remember, progression was Hypercard -> Metacard -> Runtime Revolution -> Livecode. https://livecode.com I was a bit of a kiddo when this progression first happened, my older brother Tuviah Snyder (now at Apple), was responsible for much of... - Source: Hacker News / about 1 year ago

• HyperCard Simulator

  I would say that HTML/Javascript is not a "tool" in the same sense that HyperCard was. HyperCard's real strength was that it allowed mere users (not programmers) to create their own apps (or "stacks", in the HyperCard parlance) through pointing and clicking, plus an English-like scripting language (HyperTalk). We have largely abandoned the idea that users should be able to create their own apps, so there is no... - Source: Hacker News / about 2 years ago

• Decker: A fantastic reincarnation of HyperCard with 1-bit graphics

  If the language is the most important thing for you, https://livecode.com/ has a very HyperTalk-like language and runs on modern hardware. - Source: Hacker News / over 2 years ago