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Zendesk VS html2canvas

Compare Zendesk VS html2canvas and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Contents:
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  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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html2canvas logo html2canvas

JavaScript library to take "screenshots" of webpages or parts of it, directly on the...
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • html2canvas Landing page
    Landing page //
    2019-09-15

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

html2canvas features and specs

  • Client-Side Rendering
    html2canvas is a client-side library that can capture screenshots of web pages without requiring server-side processing, making it easy to integrate into web applications.
  • Open-Source
    Being open-source, developers have access to the source code, allowing them to modify and contribute to the project, ensuring transparency and community-driven improvements.
  • Ease of Use
    It provides a straightforward API, making it accessible for developers to quickly implement and use the library to capture screenshots.
  • Cross-Browser Support
    The library aims to support multiple browsers, enhancing its usability across different user platforms.

Possible disadvantages of html2canvas

  • Rendering Limitations
    html2canvas may not fully support all CSS properties or web elements, leading to inaccurate or incomplete screenshots in some cases.
  • Performance Overheads
    As a JavaScript library running in the browser, it may lead to increased CPU and memory usage, especially for large or complex web pages.
  • Security Concerns
    Rendering content on the client side may expose sensitive information within the page during the rendering process, posing security risks if not handled carefully.
  • Lack of Dynamic Content Handling
    Dynamic content like videos, animations, or elements with JavaScript-based changes during rendering might not be accurately captured.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

html2canvas videos

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Category Popularity

0-100% (relative to Zendesk and html2canvas)

Zendesk

html2canvas

Customer Support
100 100%
Customer Support
0% 0
Browser Testing
0 0%
Browser Testing
100% 100
Help Desk
100 100%
Help Desk
0% 0
Development
0 0%
Development
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and html2canvas

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

html2canvas Reviews

We have no reviews of html2canvas yet.
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Social recommendations and mentions

Based on our record, html2canvas should be more popular than Zendesk. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / almost 2 years ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: about 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: about 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: over 3 years ago
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html2canvas mentions (18)

  • HTML-in-Canvas
    A native version would be nice but this seems interesting https://html2canvas.hertzen.com/. - Source: Hacker News / 2 months ago
  • Gist Share
    So I went to trusty html2canvas It works really well with some caveats; which I hit. It does not render SVG backgrounds well, or complicated CSS3 gradients. To hack this I basically append a png background if screenshot is occurring, this happens only if the og:image hasn't been created/uploaded before. - Source: dev.to / 4 months ago
  • Build a Finance Tracker with Next.js, Strapi, and Chartjs: Part 3
    We'll use three libraries - html-to-pdfmake, pdfmake and html2canvas for the printing functionality. - Source: dev.to / about 1 year ago
  • Build a Finance Tracker with Next.js, Strapi, and Chartjs: Part 1
    Html2canvas to take screenshots of the webpage directly on the browser. - Source: dev.to / about 1 year ago
  • This weird IFRAME thing wasted my 2 days (and counting...)
    My new approach: Whenever user will open the preview and it would load completely, I will take a screenshot programatically using html2canvas library and later store in the db. I wrote code and it worked as I thought except for one part. Everything was fine in the screenshot, except the preview part. IT WAS BLANK, LIKE COMPLETELY BLANK. Oh my god! How is this possible? What on earth is wrong that every solution I... - Source: dev.to / about 1 year ago
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What are some alternatives?

When comparing Zendesk and html2canvas, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

BackstopJS - BackstopJS is an open-source tool that allows the user to capture screenshots of a complete webpage or only specific areas of the webpage.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Html Screen Capture JS - Html Screen Capture JS is an open-source, lightweight, and fully customizable javascript/typescript library that captures a complete layout or a few areas of a layout and saves it in a mini HTML file for the user.

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Expo Screen Capture - Expo Screen Capture is a highly efficient tool that empowers users to prevent screens in their applications from being captured or taped.

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