Zendesk
Freshdesk
Intercom
LiveAgent
HelpScout
tawk.to
Zoho Desk
Crisp Chat
Google Cloud SQL
PostgreSQL
MySQL
Oracle DBaaS
Amazon Aurora
SAP HANA
SQLite
MariaDB
Zendesk Google Cloud SQLZendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.
We switched to Zendesk hoping for a robust support platform, but the experience has been more frustrating than beneficial. On paper, it looks like it can do everything โ ticketing, chat, reporting, multi-channel support โ however, actually getting it to work the way you want is a challenge.
First off, the pricing feels out of step with reality. Key features we needed (automation, SLA controls, advanced reporting) were buried in higher-tier plans, which quickly inflated our costs. For a small to mid-size team, this made the platform feel overpriced compared to competitors.
The interface isnโt very friendly either. Between frequent UI changes and buried settings, training new agents becomes a project in itself. Even getting basic workflows set up required more time than expected. And ironically, when we did run into issues, Zendesk support wasnโt as quick or helpful as youโd hope from a company selling customer service software.
Overall, Zendesk has potential, but the combination of complex setup, high cost, and mediocre support makes it a 2-star experience in our book.
Based on our record, Google Cloud SQL should be more popular than Zendesk. It has been mentiond 21 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 2 years ago
That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 3 years ago
Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 4 years ago
Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 4 years ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. Iโd emphasize a straightforward, fuss-free angle instead. Source: about 4 years ago
By default, your Cloud Run instances connect to the internet directly. But if your service needs to reach private resources (a Cloud SQL database, a Memorystore Redis instance, an internal API), it needs VPC access. - Source: dev.to / 4 months ago
Persistence & Auth : Cloud SQL for storing chat history and feedback, and OAuth (Google, GitHub, etc.) for secure identity management. - Source: dev.to / 6 months ago
Firebase Data Connect is simplifying the interaction between your applications and your databases. It presents a GraphQL interface directly on top of Cloud SQL, promising rapid development, enhanced security, and a streamlined data management experience. - Source: dev.to / about 1 year ago
Seamless integration with Google Cloud: GKE integrates smoothly with other Google Cloud services like Cloud Storage, Cloud SQL, and, importantly, Vertex AI, where Gemini and other LLMs are hosted. - Source: dev.to / over 1 year ago
Your app must be stateless. Don't use embedded databases. When your users hit your app again, they may be reaching another instance in a completely different state. Persist data in cloud-based storage like GCS, Cloud SQL, or Cloud Firestore. - Source: dev.to / over 1 year ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
PostgreSQL - PostgreSQL is a powerful, open source object-relational database system.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
MySQL - The world's most popular open source database
LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Oracle DBaaS - See how Oracle Database 12c enables businesses to plug into the cloud and power the real-time enterprise.