Software Alternatives, Accelerators & Startups

Zendesk VS Excite

Compare Zendesk VS Excite and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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Excite logo Excite

A homepage that makes searching extremely comfortable on the world of the internet whether you are looking for web content, games, news, and much more.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Excite Landing page
    Landing page //
    2023-06-08

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Excite features and specs

  • Versatility
    Excite combines various services such as search engine, news, weather, and email, making it a versatile platform for different user needs.
  • Established Brand
    As one of the early internet portals, Excite has longstanding brand recognition and trust among users familiar with its services from the late 1990s.
  • Integrated Portal Experience
    Excite offers an integrated experience where users can access multiple services and content types from one place, providing convenience.

Possible disadvantages of Excite

  • Outdated Interface
    The website's design might appear outdated compared to more modern web services, potentially affecting user experience and engagement.
  • Limited Features
    Compared to more contemporary services, Excite might offer limited features and functionalities, particularly in search technology and personalization.
  • Diminished Popularity
    Excite is not as widely used or recognized as major competitors like Google or Yahoo, potentially limiting its user base and relevance.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Excite videos

Axiom Excite Review

More videos:

  • Review - Asics Gel Excite 7 200 Mile Long Term Review | Solid Daily Trainers!
  • Review - Fragrances with Lex - Excite by Lynx/Axe (????)

Category Popularity

0-100% (relative to Zendesk and Excite)
Customer Support
100 100%
0% 0
Search Engine
0 0%
100% 100
Help Desk
100 100%
0% 0
Internet Search
0 0%
100% 100

User comments

Share your experience with using Zendesk and Excite. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Excite

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    ๐Ÿ Competitors: HubSpot, Freshdesk
    ๐Ÿ‘Ž Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Excite Reviews

We have no reviews of Excite yet.
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Social recommendations and mentions

Zendesk might be a bit more popular than Excite. We know about 7 links to it since March 2021 and only 6 links to Excite. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / almost 2 years ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: about 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: about 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. Iโ€™d emphasize a straightforward, fuss-free angle instead. Source: over 3 years ago
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Excite mentions (6)

  • Fragrantica is becoming unusable for me...
    And yet I love it; so old skool. Makes me miss my excite.com email account. Source: over 2 years ago
  • My steam account is now of legal age!
    Mine is pretty much as old as Steam itself. My account name is my freaking excite.com email address, which expired decades ago. I made it when I bought Half-Life 2, from Best Buy IIRC correctly. People were not happy that you needed a Steam account to play the game! Source: over 2 years ago
  • I volunteer as tribute
    RIP my excite.com account that died last year after serving the same purpose for 20. Source: over 2 years ago
  • The most unrealistic part of The Beach
    This Email section of excite.com redirects to Gmail now, RIP. Source: over 2 years ago
  • TURN $10 DOLLARS INTO $1000+ USING PAYPAL
    Discussion groups, online communities, etc. For example: you log on to any search engine like yahoo.com, google.com, altavista.com, excite.com then you search with. Source: about 3 years ago
View more

What are some alternatives?

When comparing Zendesk and Excite, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Mojeek - Mojeek, the alternative search engine that puts the people who use it first.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Swisscows - Swisscows is the data-safe search engine and the absolute alternative to Google. Swisscows does not monitor and does not store any data and does not show any pornographic content.

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

MetaCrawler - MetaCrawler is a free-to-use search engine that allows you to find information from the world internet.