Zendesk VS Document360
Compare Zendesk VS Document360 and see what are their differences
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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Zendesk
Freshdesk
Intercom
LiveAgent
HelpScout
tawk.to
LiveChat
Zoho Desk
Document360
HelpDocs
HelpJuice
HelpNDoc
Malcolm App
Intercom
ClickHelp
Confluence
Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation. With Document360, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease. Document360 provides world-class authoring experience and can be customized to meet needs from small to large scale enterprises.
Feature list of Knowledge Management Software - Document360.io
Zendesk Document360Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.
We had several smooth projects that required seamless internal collaboration and knowledge management with Document360. Our experience is pretty positive with Document360. As growing organization with multiple projects and multiple users it is very critical for us to capture the tactical knowledge and store the information taxonomically. With Document360 we were able to over achieve this without much effort put into learning the tool.
I being a user for the last 6 months and have used the portal of Document360 both for private and public facing documentation. Pleased with the user friendliness and features seen. Would recommend to others who are looking for a knowledge base solution.
Based on our record, Document360 should be more popular than Zendesk. It has been mentiond 17 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
If you want to try their full features, take the14-day free trial or try their freemiumwith limited features. Source: about 2 years ago
Document360 If you want a much simpler alternative to MadCap Flare, then look no further than Document360. Document360 is a help authoring tool that allows you to create documentation in HTML or Markdown to build an engaging knowledge base for your users. Document360 makes it easy to collaborate with other authors and review content to get it ready for production. - Source: dev.to / over 2 years ago
Try Document360! Document360 is a cutting-edge software documentation and knowledge management platform that enables teams to communicate, share, track, and manage all kinds of software documentation in one location. Document360 is interactive, unlike Pages on macOS. This means that developers can add code blocks to documents with a click of the mouse! Your team can quickly compose content directly or add code... Source: over 2 years ago
Product Documentation is ultimately a crucial SaaS component that, if completed successfully, can greatly increase your success. If you are looking for a tool to write and manage all product docs you can explore Document360. Source: over 2 years ago
Without rather sophisticated coding abilities, it is difficult to effectively change the front end of a wiki. You don't have to worry about maintaining the software in the back-end when using SaaS knowledge bases, like Document360 The customer service team is available around-the-clock to help you solve any issues. Source: over 2 years ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
HelpJuice - Helpjuice offers powerful, easy-to-use knowledge base software designed to help teams reduce support emails by up to 50%, improve internal collaboration, and create happier customers. It's trusted by companies worldwide to streamline knowledge sharin
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
HelpNDoc - What is HelpNDoc ? Easy to use yet powerful help authoring environment which can generate various documentation formats from a single source.