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Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.

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Document360- Creating Knowledge base in minutes

Freshworks Customer Story — Document360

Document360 Complex Onboarding -- User Onboarding Teardown


  1. User avatar
    Really useful for Knowledge capturing and sharing

    We had several smooth projects that required seamless internal collaboration and knowledge management with Document360. Our experience is pretty positive with Document360. As growing organization with multiple projects and multiple users it is very critical for us to capture the tactical knowledge and store the information taxonomically. With Document360 we were able to over achieve this without much effort put into learning the tool.

    🏁 Competitors: ProProfs Knowledge Base
    👍 Pros:    Category manager- this feature with easy click / drag and drop fuctional makes the work easy.
  2. User avatar
    Document360 helped us to streamline protocols and internal collaboration

    I being a user for the last 6 months and have used the portal of Document360 both for private and public facing documentation. Pleased with the user friendliness and features seen. Would recommend to others who are looking for a knowledge base solution.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy user interface|Organised category|Added security|Publish private or public facing

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Social recommendations and mentions

We have tracked the following product recommendations or mentions on various public social media platforms and blogs. They can help you see what people think about Document360 and what they use it for.
  • Product Documentation Tools and Techniques
    If you want to try their full features, take the14-day free trial or try their freemiumwith limited features. Source: about 1 year ago
  • 7 Best Alternatives To MadCap Flare
    Document360 If you want a much simpler alternative to MadCap Flare, then look no further than Document360. Document360 is a help authoring tool that allows you to create documentation in HTML or Markdown to build an engaging knowledge base for your users. Document360 makes it easy to collaborate with other authors and review content to get it ready for production. - Source: / over 1 year ago
  • Tech documentation/ technical writing
    Try Document360! Document360 is a cutting-edge software documentation and knowledge management platform that enables teams to communicate, share, track, and manage all kinds of software documentation in one location. Document360 is interactive, unlike Pages on macOS. This means that developers can add code blocks to documents with a click of the mouse! Your team can quickly compose content directly or add code... Source: over 1 year ago
  • What would be a good benchmark for Satisfaction Score for technical/developer documentation in SaaS companies?
    Product Documentation is ultimately a crucial SaaS component that, if completed successfully, can greatly increase your success. If you are looking for a tool to write and manage all product docs you can explore Document360. Source: over 1 year ago
  • Wiki or Knowledge Base
    Without rather sophisticated coding abilities, it is difficult to effectively change the front end of a wiki. You don't have to worry about maintaining the software in the back-end when using SaaS knowledge bases, like Document360 The customer service team is available around-the-clock to help you solve any issues. Source: over 1 year ago
  • How to simplify, self-contain and delegate work?
    Do you have any experiences with an internal knowledge base such as I'm thinking I could use one to centralize the information, but I fear it might be useless as it would require too much resources for people to always update the knowledge base with new information. Source: almost 2 years ago
  • Working with technical writers for user documentation: video instructions for user assistance.
    Video instructional content is desired by end-users, so to satisfy them we need to incorporate them into the documentation. I also prefer adding relevant images or screenshots of the portal in technical documentation. For editing, formatting, adding tags, and publishing the content. I use Document360- a Saas SaaS knowledge base tool perfect for creating user manuals and product documentation. Source: almost 2 years ago
  • What are the best documentation tools out there?
    Try Document360! The tool is modern, easy-to-use and has robust features. Source: almost 2 years ago
  • good documentation tools?
    Try Document360- A modern online documentation tool with a clean user interface. It is so simple and easy to use, no technical knowledge is required to start your documentation. Source: about 2 years ago
  • Documentation tool for IT Departments/Managed Service Providers (ITGlue Alternative)
    Try Document360! It is a SaaS documentation tool for all IT projects and SaaS products. Source: over 2 years ago
  • Product documentation has quickly evolved from user’s manual (only), to user’s manual + quick start guide, to quick start guide (only).
    If you are looking for a documentation tool to help you build a better user guide swiftly, then try Document360. Source: over 2 years ago
  • What’s everyone’s favourite documentation tools?
    Document360 is more user-friendly, the author can use both Markdown and WYSIWYG editor with live preview panel, Google-like drive to capture and store digital assets, Advanced analytics to understand the article performance, lot of integrations extensions, Support versioning, Smart search function, support article tagging, and multi-language support. Source: over 2 years ago
  • Software for manufacturing knowledge base?
    Try Document360- A SaaS Knowlege base solution for creating an internal and customer Knowledge base. Source: over 2 years ago
  • Client-facing documentation solution for a SaaS product
    I've been playing around with Document360 which have most of the features I'm looking for - except for item 4, since I can only send email invites to the reader users. I may be able to compromise on that specific point, but ideally I'd love a solution that deals with that. Source: almost 3 years ago
  • Building a knowledge base - Project Management
    If you are looking for a knowledge base solution then take a free trial at Document360. Source: almost 3 years ago
  • Storing all documentation related to the Certification
    Take a free trial or book a demo to understand how Document360 can help you. Source: about 3 years ago
  • Knowledge Base Platforms: Are there any for Non-IT users to help with IT related questions
    Https:// search- It not only supports broad search, with tags you can quickly land on the right article and keyword also suggest relevant articles just like Google. Source: about 3 years ago

External sources with reviews and comparisons of Document360

Best 25 Software Documentation Tools 2023
Document360 is a comprehensive software documentation tool that provides support for your project documentation and API documentation needs.
11 Top Confluence Alternatives & Competitors For Team Collaboration
Document360’s WYSIWYG editor or Markdown editor makes it simple to produce help documentation. Markdown allows you to write in a simple, easy-to-read plain text style. It is useful when major text and mild media are used in the documentation. The find and replace function allows you to search for and replace text within your article.
The 11 Best Slite Alternatives in 2022- Free Tools Included!
What sets it apart from Slite is its ability to create a self-serving knowledge base for customers. Since 73% of customers prefer self-service support over waiting for a reply, tools like Document360 are a great addition to have in your arsenal.

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This is an informative page about Document360. You can review and discuss the product here. The primary details have not been verified within the last quarter, and they might be outdated. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.