Zendesk
Freshdesk
Intercom
HelpScout
LiveAgent
Crisp Chat
tawk.to
Zoho Desk
Cycode
Snyk
Aikido Security
Xygeni.io
Checkmarx
Arnica.io
Plexicus
Vibeproof.sh
Cycode provides visibility, security, and integrity across the SDLC using a number of complementary solutions. Addressing software supply chain attacks using multiple tools and techniques from a single platform, Cycode is able to offer better results and lower AppSec tooling costs than could be achieved with individual tools.
ZendeskNo features have been listed yet.
Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.
We switched to Zendesk hoping for a robust support platform, but the experience has been more frustrating than beneficial. On paper, it looks like it can do everything — ticketing, chat, reporting, multi-channel support — however, actually getting it to work the way you want is a challenge.
First off, the pricing feels out of step with reality. Key features we needed (automation, SLA controls, advanced reporting) were buried in higher-tier plans, which quickly inflated our costs. For a small to mid-size team, this made the platform feel overpriced compared to competitors.
The interface isn’t very friendly either. Between frequent UI changes and buried settings, training new agents becomes a project in itself. Even getting basic workflows set up required more time than expected. And ironically, when we did run into issues, Zendesk support wasn’t as quick or helpful as you’d hope from a company selling customer service software.
Overall, Zendesk has potential, but the combination of complex setup, high cost, and mediocre support makes it a 2-star experience in our book.
Based on our record, Zendesk should be more popular than Cycode. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / almost 3 years ago
That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 3 years ago
Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 4 years ago
Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: about 4 years ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: over 4 years ago
With all the recent cybersecurity attacks that were impacting the software supply chain, my company finally decided that we should start looking into some of these tools that protect software supply chains. I'm completely new to this space. Our friend Google suggested Cycode, Legit, and Apiiro as the hot new things, but I was not able to find any information from hands-on users that would help me to compare them... Source: over 4 years ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Snyk - Snyk helps you use open source and stay secure. Continuously find and fix vulnerabilities for npm, Maven, NuGet, RubyGems, PyPI and much more.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Aikido Security - Secure your code, cloud, and runtime in one central system. Find and fix vulnerabilities fast and automatically.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
Xygeni.io - One platform for application security: code to cloud visibility, AI-powered prioritization, and instant remediation.