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Zendesk VS 3DEXPERIENCE Make

Compare Zendesk VS 3DEXPERIENCE Make and see what are their differences

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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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3DEXPERIENCE Make logo 3DEXPERIENCE Make

A platform, created by Dassault Systèmes (Solidworks, CATIA) to connect designers with a qualified panel of manufacturers
  • Zendesk Landing page
    Landing page //
    2024-05-06
Not present

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

3DEXPERIENCE Make features and specs

  • Comprehensive Ecosystem
    3DEXPERIENCE Make is part of the broader 3DEXPERIENCE platform, allowing easy integration with other Dassault Systèmes tools and products, enhancing collaboration and process efficiency.
  • Diverse Manufacturing Processes
    The platform supports a wide range of manufacturing processes like 3D printing, CNC machining, injection molding, and more, catering to diverse production needs.
  • Global Network
    Access to a large network of qualified manufacturers globally, providing flexibility in choosing suppliers based on specific project requirements.
  • On-Demand Production
    Facilitates on-demand manufacturing which can optimize inventory management and reduce warehousing costs.
  • Streamlined Communication
    Offers tools for seamless communication between designers, engineers, and manufacturers, enhancing project transparency and reducing errors.

Possible disadvantages of 3DEXPERIENCE Make

  • Complexity
    Due to the platform's comprehensive nature and wide range of features, users may experience a steep learning curve.
  • Cost
    For small businesses or individual users, the cost of utilizing 3DEXPERIENCE's full suite of tools can be high compared to alternative solutions.
  • Dependency on Internet
    As a cloud-based platform, consistent and reliable internet connectivity is necessary, which can be a limitation in regions with poor internet infrastructure.
  • Integration Challenges
    Integrating 3DEXPERIENCE Make with existing systems and workflows can be challenging, especially for organizations that use non-Dassault Systèmes products.
  • Vendor Lock-In
    Relying heavily on the platform may lead to vendor lock-in, making it difficult to switch to other solutions in the future.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

3DEXPERIENCE Make videos

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Category Popularity

0-100% (relative to Zendesk and 3DEXPERIENCE Make)

Zendesk

3DEXPERIENCE Make

Customer Support
100 100%
Customer Support
0% 0
3D Printing
0 0%
3D Printing
100% 100
Help Desk
100 100%
Help Desk
0% 0
Business Management
0 0%
Business Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and 3DEXPERIENCE Make

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

3DEXPERIENCE Make Reviews

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Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / almost 2 years ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: about 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: about 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: over 3 years ago
View more

3DEXPERIENCE Make mentions (0)

We have not tracked any mentions of 3DEXPERIENCE Make yet. Tracking of 3DEXPERIENCE Make recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and 3DEXPERIENCE Make, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Shapeways - Shapeways - 3D Printing Service and Marketplace

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

3D Hubs - Airbnb for 3D printing

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Stratasys Direct Manufacturing - Custom 3D printing services.

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