searchcode Reviews

Zendesk Reviews

1. CatherineColins

   · HR at CODESY · 7 months ago
   Powerful Helpdesk, But Frustrating and Overpriced

   We switched to Zendesk hoping for a robust support platform, but the experience has been more frustrating than beneficial. On paper, it looks like it can do everything — ticketing, chat, reporting, multi-channel support — however, actually getting it to work the way you want is a challenge.

   First off, the pricing feels out of step with reality. Key features we needed (automation, SLA controls, advanced reporting) were buried in higher-tier plans, which quickly inflated our costs. For a small to mid-size team, this made the platform feel overpriced compared to competitors.

   The interface isn’t very friendly either. Between frequent UI changes and buried settings, training new agents becomes a project in itself. Even getting basic workflows set up required more time than expected. And ironically, when we did run into issues, Zendesk support wasn’t as quick or helpful as you’d hope from a company selling customer service software.

   Overall, Zendesk has potential, but the combination of complex setup, high cost, and mediocre support makes it a 2-star experience in our book.

   👍 Pros:    Wide feature set for support ticketing and customer service workflows.

   👎 Cons:    Expensive pricing with important features locked behind higher tiers.
2. stu14

   about 2 years ago
   Clunky & awful customer service

   Would give them 0/5 if I could!

   🏁 Competitors: HubSpot, Freshdesk

   👎 Cons:    Customer support|Ux/ui|Limited features

searchcode mentions (17)

• Ask HN: What Are You Working On? (May 2026)

  Been working on https://searchcode.com/ again which I bought back, albeit as code search tool for LLMs. It solves the “should I use this library” by allowing the LLM to inspect search and analyse it before integration. Can use it to compare multiple repositories before downloading. It comes with a large amount of token savings and can be really useful when wanting to learn about a codebase. Since it does it anyway... - Source: Hacker News / 3 months ago

• Ask HN: What Are You Working On? (April 2026)

  I reimagined https://searchcode.com/ since I realised LLMs have issues when it comes to understanding code you want to integrate. It’s useful for looking though any codebase, or multiple without having to clone it. I use it when I have candidate libraries to solve a problem, or I just want to find out how things work. Most recently I pointed it at fzf and was able to pull the insensitive SIMD matching it uses and... - Source: Hacker News / 4 months ago

• Searchcode.com's SQLite database is probably 6 terabytes bigger than yours

  Searchcode doesn't seem to work for me. All queries (even the ones recommended by the site) unfortunately return zero results. Maybe it got hugged? https://searchcode.com/?q=re.compile+lang%3Apython. - Source: Hacker News / over 1 year ago

• Searchcode – search 75B lines of code from 40M projects

  Without saying what repos they prioritize, it's hard to take them seriously since some pretty simple searches were "uh-huh" e.g. https://searchcode.com/?q=kubelet&src=2&lan=55 versus https://codesearch.debian.net/search?q=kubelet&literal=1 or the gold standard (although regrettably no longer open source) https://sourcegraph.com/search?q=context:global+kubelet&patternType=keyword&sm=0. - Source: Hacker News / over 2 years ago

• A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev

  Searchcode.com — Comprehensive text-based code search, free for Open Source. - Source: dev.to / over 2 years ago

Zendesk mentions (7)

• The Ultimate Guide to Building Internal Tools in 2024

  Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 2 years ago

• is this scam

  That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 3 years ago

• [HELP] Can't log in to upload SSL due to expired SSL

  Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 4 years ago

• Special trick to get support for battery replacement ?

  Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 4 years ago

• Here's how I'd figure out the go-to-market for a Customer Support SaaS

  My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 4 years ago