Software Alternatives, Accelerators & Startups
Register | Login

Reqme.co VS Zendesk

Compare Reqme.co VS Zendesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Reqme.co logo Reqme.co

AI-powered service management for SMB service businesses

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Reqme.co Request page
    Request page //
    2025-09-24
  • Reqme.co Pre Sales AI Assistant
    Pre Sales AI Assistant //
    2025-09-29
  • Reqme.co File Sharing and chat in created Request
    File Sharing and chat in created Request //
    2025-09-29

Reqme is an AI-powered service management platform for small and medium businesses. It unifies service requests, client chat, contracts, invoicing, and payments into one hub. With smart request classification and built-in automation, Reqme helps SMBs save time, improve client communication, and grow faster.

  • Zendesk Landing page
    Landing page //
    2024-05-06

Reqme.co

Website
reqme.co
Pricing URL
Official Reqme.co Pricing
$ Details
freemium €39.0 / Monthly
Platforms
Web Wordpress
Release Date
2025 September
Startup details
Country
France
State
Gironde
City
Bordeaux
Founder(s)
Nazar Synchuk, Ihor Zolotar
Employees
1 - 9
Edit details

Zendesk

Website
zendesk.com
Pricing URL
Official Zendesk Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

Reqme.co features and specs

  • Service Request Management
    Smart request forms, auto-classification, status tracking
  • Client Communication
    Built-in direct chat with clients
  • Quick Deal
    Share invoices, payments, contracts in same request and confirm deals in 1–2 clicks
  • QR Codes & Public Links
    Share your or company services profile via requests link or QR code
  • AI Pre-Sales Assistant
    Instant answers to common client questions to request a service
  • Basic Document Storage
    Attach and store files within requests

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Reqme.co videos

No Reqme.co videos yet. You could help us improve this page by suggesting one.

Add video

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Reqme.co and Zendesk)

Reqme.co

Zendesk

AI Assistant
100 100%
AI Assistant
0% 0
Customer Support
0 0%
Customer Support
100% 100
Service Management Software
100 100%
Service Management Software
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions and Answers

As answered by people managing Reqme.co and Zendesk.

What makes your product unique?

Reqme.co's answer

Reqme is an AI-powered service management platform for SMBs, combines service request handling, Quick Deals, and payments in one place, Share services via QR codes & public links. Designed for speed, simplicity, and small business needs

Why should a person choose your product over its competitors?

Reqme.co's answer

  • Built specifically for small and medium service businesses
  • Faster and easier than enterprise tools like Zendesk or ServiceTitan
  • AI assistant reduces time spent on client questions
  • All-in-one solution: chat, requests, deals, and payments

How would you describe your primary audience?

Reqme.co's answer

  • Service-based SMBs who want simple automation
  • Freelancers (consultants, coaches, designers, IT specialists)
  • Agencies managing multiple client projects
  • Businesses that need quick deals and instant payments without complex CRMs

What's the story behind your product?

Reqme.co's answer

Created to solve the problem of time wasted on endless emails and unclear pricing. We saw service providers juggling multiple apps just to handle clients. Our mission: deliver an easy-to-use AI service management tool that makes client interactions fast, transparent, and effortless

Which are the primary technologies used for building your product?

Reqme.co's answer

  • Frontend: React.js, TypeScript, Progressive Web App
  • Backend: Node.js, GraphQL, microservices architecture
  • AI/ML: NLP models, OpenAI and Anthropic integration, predictive automation
  • Infrastructure: Kubernetes, Docker, cloud-native hosting on AWS/GCP

Who are some of the biggest customers of your product?

Reqme.co's answer

Reqme is trusted by early-stage SMBs and freelancers looking for simple service automation Our first adopters include digital agencies, consultants, and local service providers Focused on growing with small and medium businesses in the EU, UK, and US

User comments

Share your experience with using Reqme.co and Zendesk. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Reqme.co and Zendesk

Reqme.co Reviews

We have no reviews of Reqme.co yet.
Be the first one to post

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Reqme.co mentions (0)

We have not tracked any mentions of Reqme.co yet. Tracking of Reqme.co recommendations started around Sep 2025.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / almost 2 years ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: about 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: about 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: over 3 years ago
View more

What are some alternatives?

When comparing Reqme.co and Zendesk, you can also consider the following products

HoneyBook - Business management reinvented.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ServiceTitan - #1 Management Software for Home Service Contractors.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

vCita - Online client engagement solution, convert website visitors to clients, free customizable contact form, free online appointment scheduler.

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Loading...