Software Alternatives & Reviews

osTicket VS GitLab

Compare osTicket VS GitLab and see what are their differences

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.

GitLab logo GitLab

Create, review and deploy code together with GitLab open source git repo management software | GitLab
  • osTicket Landing page
    Landing page //
    2023-04-21

  • GitLab Landing page
    Landing page //
    2023-10-17

osTicket videos

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

GitLab videos

Introduction to GitLab Workflow

More videos:

  • Review - GitLab Review App Working Session

Category Popularity

0-100% (relative to osTicket and GitLab)
Customer Support
100 100%
0% 0
Code Collaboration
0 0%
100% 100
Help Desk
100 100%
0% 0
Git
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare osTicket and GitLab

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

GitLab Reviews

  1. perfect for Freelancers!

Let's Make Sure Github Doesn't Become the only Option
The Pull Request workflow is so dominant now that it’s considered the default path for code to permanently enter into a repository. You can see a similar features in GitHub’s smaller competition Codeberg, GitLab, BitBucket, and Gitea. These competitors don’t offer other, major code collaboration tools, and their Pull Request-like features aren’t just there to help users come...
Ten Best SonarQube alternatives in 2021
GitLab is an efficient and tremendous device for maintaining our code in different branches and preserving the master branch quickly. Additionally, it has robust CI/CD pipelines. It guarantees the safety of your code. With Gitlab, you can make your repo private in case of any difficulty. It helps inside the automated Integration and deployment of your code.
Source: duecode.io
10 Jenkins Alternatives in 2021 for Developers
You might be interested in using GitLab’s CI/CD utility instead of Jenkins because it is designed to be open-source and provides additional features. You could take advantage of automation by using the GitLab CI/CD technology that is currently available to integrate DevOps into your workflow.
The Best Alternatives to Jenkins for Developers
GitLab CI/CD tool is a part of GitLab and a powerful alternative to Jenkins. It is an open-source web interface that can be used to apply all the continuous methods like integration, delivery, and deployment to your project without any third-party application. It provides a user-friendly interface along with distributed version control services.
Gitea - Alternative to GitLab and GitHub
There are still plenty of things you might want centralized on a server somewhere, but it seems like a lot of the value add of GitHub, GitLab, and now Gitea is in making git repos easier to manage and interact with.

Social recommendations and mentions

Based on our record, GitLab should be more popular than osTicket. It has been mentiond 112 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 8 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 10 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: 11 months ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: 12 months ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: 12 months ago
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GitLab mentions (112)

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What are some alternatives?

When comparing osTicket and GitLab, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

GitHub - Originally founded as a project to simplify sharing code, GitHub has grown into an application used by over a million people to store over two million code repositories, making GitHub the largest code host in the world.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

BitBucket - Bitbucket is a free code hosting site for Mercurial and Git. Manage your development with a hosted wiki, issue tracker and source code.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Gitea - A painless self-hosted Git service