Software Alternatives, Accelerators & Startups

BitBucket VS osTicket

Compare BitBucket VS osTicket and see what are their differences

BitBucket logo BitBucket

Bitbucket is a free code hosting site for Mercurial and Git. Manage your development with a hosted wiki, issue tracker and source code.

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.
  • BitBucket Landing page
    Landing page //
    2023-10-09
  • osTicket Landing page
    Landing page //
    2023-04-21

BitBucket videos

Bitbucket tutorial | How to use Bitbucket Cloud

More videos:

  • Review - Jira & Bitbucket Pull Request and Code Review Part-3 (Last Part)

osTicket videos

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Category Popularity

0-100% (relative to BitBucket and osTicket)
Code Collaboration
100 100%
0% 0
Customer Support
0 0%
100% 100
Git
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare BitBucket and osTicket

BitBucket Reviews

The Top 10 GitHub Alternatives
Bitbucket offers several hosting options, including Cloud, Server, and Data Centre. Each option has its own unique features and benefits. For example, Bitbucket Cloud is hosted on Atlassian’s servers and accessed via a URL. It has an exclusive built-in CI/CD tool, Pipelines, that enables you to build, test, and deploy directly from Bitbucket.
Top 7 GitHub Alternatives You Should Know (2024)
Most of the listed alternatives offer free tier plans for individuals or small teams. Tools like GitLab and Bitbucket allow users to host unlimited repositories without cost.
Source: snappify.com
Best GitHub Alternatives for Developers in 2023
Bitbucket Pipes provides over 50 plug-and-play integrations (code quality, deployment, incident management, etc.) for extended CI/CD workflow automation. Speaking of integrations, Bitbucket integrates seamlessly with other Atlassian programming tools like Opsgenie and Confluence, as well as third-party tools like CircleCI, GitHub and Jenkins.
Let's Make Sure Github Doesn't Become the only Option
The Pull Request workflow is so dominant now that it’s considered the default path for code to permanently enter into a repository. You can see a similar features in GitHub’s smaller competition Codeberg, GitLab, BitBucket, and Gitea. These competitors don’t offer other, major code collaboration tools, and their Pull Request-like features aren’t just there to help users come...
Free Data Science Tools for Students and Educators in 2020
You can get free unlimited private Git repositories at Bitbucket. If you already have a GitHub Pro, you may wonder why Bitbucket

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Social recommendations and mentions

Based on our record, BitBucket should be more popular than osTicket. It has been mentiond 73 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BitBucket mentions (73)

  • Why Do I Love Open Source?
    We must be careful that the value, worth, and success of open-source projects are not measured by vanity metrics such as stars on GitHub or attempts at gaming the GitHub trending algorithm. For one thing, not all open source worth investment happens on GitHub, there are also platforms such as GitLab, Codeberg, and BitBucket where a lot of great work is being done. Some people also overblow the success of a... - Source: dev.to / 2 months ago
  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Bitbucket — Unlimited public and private Git repos for up to 5 users with Pipelines for CI/CD. - Source: dev.to / 4 months ago
  • Show HN: Atlassian Tweaks – QoL Improvements for Jira, Bitbucket, and Confluence
    Atlassian Tweaks is a collection of userscripts and userstyles, developed by myself and my colleagues, which tweak some things and reduce friction in our Jira, Bitbucket, and Confluence workflows at our $DAYJOB. These scripts and styles were originally written for the self-hosted versions of the Atlassian services. However, most of scripts and styles support the Cloud versions as well. Screenshots, descriptions,... - Source: Hacker News / 5 months ago
  • Contributing to the cause: doing it the open-source way
    The "space" that we have been referring to, can be any of the following: GitHub, GitLab, BitBucket, and many more. For this blog, we will stick to GitHub, since that's more beginner-friendly. - Source: dev.to / 6 months ago
  • Useful Websites for Beginner Web Developers
    BitBucket: An alternative to GitHub, personally I would use BitBucket for private projects and use GitHub for public projects. - Source: dev.to / 9 months ago
View more

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 9 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 11 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: about 1 year ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: about 1 year ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 1 year ago
View more

What are some alternatives?

When comparing BitBucket and osTicket, you can also consider the following products

GitHub - Originally founded as a project to simplify sharing code, GitHub has grown into an application used by over a million people to store over two million code repositories, making GitHub the largest code host in the world.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

GitLab - Create, review and deploy code together with GitLab open source git repo management software | GitLab

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Gitea - A painless self-hosted Git service

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!