Software Alternatives, Accelerators & Startups

Notion VS Zoho Desk

Compare Notion VS Zoho Desk and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Notion logo Notion

All-in-one workspace. One tool for your whole team. Write, plan, and get organized.

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website
  • Notion Landing page
    Landing page //
    2023-09-12
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

Notion features and specs

  • All-in-One Workspace
    Notion combines note-taking, task management, databases, calendars, and collaboration features in a single platform, reducing the need for multiple tools.
  • Highly Customizable
    Users can tailor Notion to fit their specific workflow with customizable templates, pages, and databases, making it versatile for various use cases.
  • Collaboration Features
    Notion offers seamless collaboration with real-time editing, comments, mentions, and shared workspaces, enhancing teamwork and productivity.
  • Cross-Platform Availability
    Notion is available on multiple platforms, including web, desktop, and mobile, providing flexibility and accessibility from anywhere.
  • Integration Capability
    Notion supports integrations with various third-party applications like Google Drive, Slack, and Trello, allowing for a more interconnected workflow.

Possible disadvantages of Notion

  • Learning Curve
    Due to its extensive features and customization options, new users might find Notion challenging to learn and navigate initially.
  • Performance Issues
    Some users report that Notion can become slow or experience lag, especially with large databases and complex pages.
  • Offline Limitations
    While Notion offers some offline capabilities, its functionality is significantly reduced without an internet connection, which can be inconvenient for some users.
  • Pricing for Teams
    Though Notion offers a free version, its premium plans can be expensive for larger teams, which may be a constraint for startups or small businesses.
  • Privacy Concerns
    As with any cloud-based service, there are potential privacy and data security concerns, especially for users handling sensitive information.

Zoho Desk features and specs

  • Omnichannel
    Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence
    With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service
    With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center
    Create a distinct self-service portal for each brand's customers.
  • Knowledge Base
    Create a repository of solutions for commonly asked questions.
  • Agent Productivity
    Collaborate, communicate, and secure those customer relationships
  • Automations
    Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint
    Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform
    Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards
    Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking
    Keep track of time spent on every ticket and task.
  • Security
    Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform
    REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps
    With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Notion videos

The Most Powerful Productivity App I Use - Notion

More videos:

  • Review - I switched to Notion for a week... Here's what happened!
  • Review - Notion is Truly an All-in-One Productivity Tool (App Review)

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Category Popularity

0-100% (relative to Notion and Zoho Desk)
Productivity
100 100%
0% 0
Customer Support
0 0%
100% 100
Project Management
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using Notion and Zoho Desk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Notion and Zoho Desk

Notion Reviews

  1. jk22
    ยท consultant at GFI ยท
    Notion has helped in documenting our business

    It's been very very helpful to streamline different people on our team, especially remote workers to help them understand what's going on in our business without 100s of meetings.

    ๐Ÿ‘ Pros:    Ui is very attractive|Easy to use|Great for collaboration|Good customer service|Free to use
    ๐Ÿ‘Ž Cons:    Steep learning curve
  2. Ramesh Kumar
    ยท Product Manager at Aerial ยท
    Extremely helpful- made life easier

    My remote-first start-up has eliminated more than 200+ hours of meetings and 1000s of mismanaged documents because our entire communication happens through Notion.

    ๐Ÿ‘ Pros:    Clean ui|File sharing|Modular
    ๐Ÿ‘Ž Cons:    Learning curve
  3. Boyd Richardson
    ยท Writer at SE ยท

    As someone who's always on the lookout for the perfect productivity app, I was excited to try out Notion. It promises to be an all-in-one tool for everything from note-taking to project management to personal wikis.

    From the moment you open Notion, you can tell that it's different from other productivity apps. The interface is sleek and modern, and it's easy to navigate. The app is divided into pages, which can be customized with different templates to fit your needs. You can create to-do lists, databases, wikis, calendars, and more.

    One of the things I love about Notion is the ability to create relationships between pages. For example, you can create a database of your favorite books and then link to a page with your book reviews. Or you can create a to-do list and link to a page with notes about the task. This feature makes it easy to keep all of your information in one place and to connect related items.

    ๐Ÿ Competitors: Microsoft Loop
    ๐Ÿ‘ Pros:    Highly customizable|All in one|Collaboration|Cross platform
    ๐Ÿ‘Ž Cons:    Steep learning curve

Top 10 Productivity Apps for MacOSย 2025
Okay, I know, I know. Notion is probably the most predictable pick for a productivity app list. But hereโ€™s the thing: Itโ€™s popular for a reason. Notionโ€™s flexibility, customisation, and overall smooth user experience make it a standout, no matter how many times it pops up on productivity lists. Whether youโ€™re organising tasks, taking notes, or creating databases, Notion lets...
Source: dev.to
Top 10 Notion Alternatives for 2025 and Why Teams Are Choosing Ledger
If you're looking for a Notion alternative that supports real, scalable teamwork, you're not alone. Whether youโ€™ve outgrown Notion or are just exploring more robust, team-friendly platforms, hereโ€™s a breakdown of the top 10 alternatives in 2025โ€”and why Ledger is becoming the go-to choice for modern teams.
How Tight-Knit Teams Get More Done with Innovative Project Management Tools
Notion: More than a task manager, it acts as a knowledge base. You can store guidelines, references, wikis, and to-do lists all under one roof.
Source: medium.com
11 Popular Knowledge Management Tools to Consider in 2025ย 
Notion AI (Optional Add-on) โ€“ $8 per user/month (billed annually). Available for all plans (including the free plan)
Source: knowmax.ai
11 Best Google Keeps Alternatives for 2024
Unlike other note-taking apps, Notion stands out for its endless customization. Itโ€™s like an all-in-one workspace structured by pages and blocks.
Source: upbase.io

Zoho Desk Reviews

  1. Neha
    ยท Helpdesk Manager at Tagio ยท
    Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    ๐Ÿ Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    ๐Ÿ‘ Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    ๐Ÿ‘Ž Cons:    Need more image manipulation feature
  2. Kassy
    ยท CXO at Filter Publications ยท
    April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    ๐Ÿ Competitors: Zendesk, Salesforce Service Cloud
    ๐Ÿ‘ Pros:    Easy user interface|Great customer support|Highly customizable
    ๐Ÿ‘Ž Cons:    Few features are in beta
  3. Vincy Dahiya
    ยท Co-Founder at SMBCon ยท
    Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    ๐Ÿ Competitors: Zendesk
    ๐Ÿ‘ Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if youรขย€ย™re interested in that too). Itรขย€ย™s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

Social recommendations and mentions

Based on our record, Notion seems to be a lot more popular than Zoho Desk. While we know about 441 links to Notion, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Notion mentions (441)

  • Cool SHIT you can do with docker
    Two of the most popular open source note taking app are affine (basically notion but open source) and obsidian (which stores notes in markdown). - Source: dev.to / 11 months ago
  • Ask HN: Who is hiring? (October 2024)
    Notion | https://notion.so | Android Engineer | SF | hybrid (in office 2x a week) | Full time
      Level: Mid/Mid+ (4-6yrs experience).
    - Source: Hacker News / about 1 year ago
  • Karyam: Simples everyday writing app
    Advanced Notion and Google Doc writing editor. - Source: dev.to / over 1 year ago
  • My blog post workflow
    I manage my non-work and work-adjacent tasks in Notion. Whenever I have an idea, regardless of how big or small or silly or achievable it is, I'll add it to Notion, and use labels to categorise it by type of output (e.g. blog, silly project, website update). Today I wanted to write a short post for my site. I clicked on the filtered blog post view, and selected this one (because I hoped it would be a quick one!). - Source: dev.to / over 1 year ago
  • 6 AI tools that feels illegal to know๐Ÿค–
    Notion.so redefines workspaces. With its intelligent organization and collaboration features, it's more than a productivity toolโ€”it's a digital haven. Discover the art of streamlined and efficient teamwork. - Source: dev.to / almost 2 years ago
View more

Zoho Desk mentions (1)

What are some alternatives?

When comparing Notion and Zoho Desk, you can also consider the following products

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Evernote - Bring your life's work together in one digital workspace. Evernote is the place to collect inspirational ideas, write meaningful words, and move your important projects forward.

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!