Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · almost 3 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Notion Reviews

1. jk22

   · consultant at GFI · 9 months ago
   Notion has helped in documenting our business

   It's been very very helpful to streamline different people on our team, especially remote workers to help them understand what's going on in our business without 100s of meetings.

   👍 Pros:    Ui is very attractive|Easy to use|Great for collaboration|Good customer service|Free to use

   👎 Cons:    Steep learning curve
2. Ramesh Kumar

   · Product Manager at Aerial · 9 months ago
   Extremely helpful- made life easier

   My remote-first start-up has eliminated more than 200+ hours of meetings and 1000s of mismanaged documents because our entire communication happens through Notion.

   👍 Pros:    Clean ui|File sharing|Modular

   👎 Cons:    Learning curve
3. Boyd Richardson

   · Writer at SE · about 2 years ago

   As someone who's always on the lookout for the perfect productivity app, I was excited to try out Notion. It promises to be an all-in-one tool for everything from note-taking to project management to personal wikis.

   From the moment you open Notion, you can tell that it's different from other productivity apps. The interface is sleek and modern, and it's easy to navigate. The app is divided into pages, which can be customized with different templates to fit your needs. You can create to-do lists, databases, wikis, calendars, and more.

   One of the things I love about Notion is the ability to create relationships between pages. For example, you can create a database of your favorite books and then link to a page with your book reviews. Or you can create a to-do list and link to a page with notes about the task. This feature makes it easy to keep all of your information in one place and to connect related items.

   🏁 Competitors: Microsoft Loop

   👍 Pros:    Highly customizable|All in one|Collaboration|Cross platform

   👎 Cons:    Steep learning curve

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago

Notion mentions (441)

• Cool SHIT you can do with docker

  Two of the most popular open source note taking app are affine (basically notion but open source) and obsidian (which stores notes in markdown). - Source: dev.to / 6 months ago

• Ask HN: Who is hiring? (October 2024)

  Notion | https://notion.so | Android Engineer | SF | hybrid (in office 2x a week) | Full time

    Level: Mid/Mid+ (4-6yrs experience).

  - Source: Hacker News / 7 months ago

• Karyam: Simples everyday writing app

  Advanced Notion and Google Doc writing editor. - Source: dev.to / 11 months ago

• My blog post workflow

  I manage my non-work and work-adjacent tasks in Notion. Whenever I have an idea, regardless of how big or small or silly or achievable it is, I'll add it to Notion, and use labels to categorise it by type of output (e.g. blog, silly project, website update). Today I wanted to write a short post for my site. I clicked on the filtered blog post view, and selected this one (because I hoped it would be a quick one!). - Source: dev.to / about 1 year ago

• 6 AI tools that feels illegal to know🤖

  Notion.so redefines workspaces. With its intelligent organization and collaboration features, it's more than a productivity tool—it's a digital haven. Discover the art of streamlined and efficient teamwork. - Source: dev.to / over 1 year ago