mxGraph VS LiveAgent

Compare mxGraph VS LiveAgent and see what are their differences

Rating: 0 reviews

Rating: 5.0 · 2 reviews
Pricing: Freemium Free trial $15 / Monthly (Small)

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Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, mxGraph seems to be more popular. It has been mentioned 2 times since March 2021.

social mentions: 2 vs 0
Javascript UI Libraries popularity: 100% vs 0%
alternatives listed: 36 vs 240+

Base details

Website, pricing, platforms and company facts side by side.

	mxGraph	LiveAgent
Website	github.com	liveagent.com
Pricing	—	Freemium Free trial $15 / Monthly (Small) Official pricing
Platforms	—	Browser Android iOS
Company	—	Startup from Slovakia · 2004
Listed in	Flowcharts Org Charts Mind Maps Javascript UI Libraries +1	Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9

About mxGraph and LiveAgent

In their own words, as submitted to SaaSHub.

mxGraph

LiveAgent

No description of mxGraph yet.

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Features and specs

What each product offers, as listed by its team.

mxGraph 5 features

LiveAgent 32 features

Open Source
mxGraph is an open-source project, which allows developers to use, modify, and distribute the library freely.
Cross-Platform
The library is designed to work seamlessly across multiple platforms (e.g., web browsers, desktop), providing flexibility in application deployment.
Rich Feature Set
mxGraph provides a comprehensive set of features for building interactive diagramming applications, including support for drag-and-drop, undo/redo, zoom, and layout algorithms.
Lightweight
Despite its rich feature set, mxGraph is relatively lightweight, which can yield better performance in terms of speed and resource usage.
Good Documentation
mxGraph offers extensive documentation, making it easier for developers to understand and implement features in their projects.

Possible disadvantages

Steep Learning Curve
Due to its extensive feature set and flexibility, mxGraph might have a steep learning curve for developers who are new to the library.
Limited Community Support
Compared to more mainstream libraries, mxGraph may have a smaller community, potentially limiting the availability of community-based support and resources.
Legacy Codebase
Some parts of mxGraph's codebase may be considered outdated, particularly as newer technologies and frameworks have emerged since its initial development.
Complex Customization
While mxGraph offers powerful customization capabilities, achieving specific custom behaviors and styles can be complex without in-depth knowledge of the library.
Sparse Ecosystem
As a specialized library, it may have fewer third-party plugins and extensions compared to more widely-adopted graph libraries.

Ticket management
Live Chat & In-App-Messaging
AI Chatbot
AI answer assistant
Email notifications
Email Templates
Emailing
Live Chat Support
Call Forward
Call Transfer
Call Analytics and Reporting
Attachment viewer
Spam filter
Help desk & requests management
Reports
Reporting
Reports & analytics
Knowledge Base
Knowledge Management
Customer Service
Customer Support
Customer Feedback Widget
Customer Management
Mobile Apps
White Labeling
Chat
Chat Support
Gamification
Social Media Integrations
Time Tracking
Email Management
IVR

Analysis

An editorial look at what each product does well and who it suits.

mxGraph

LiveAgent

No analysis of mxGraph yet.

Overall verdict

LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Videos

Walkthroughs and reviews on video.

mxGraph 1 video + Add

LiveAgent 4 videos + Add

mxGraph Made Easy 3

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

mxGraph

LiveAgent

100% 100%

Javascript UI Libraries

0% 0%

Customer Support

100% 100%

Development

0% 0%

Help Desk

100% 100%

Questions & Answers

As answered by people managing mxGraph and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using mxGraph and LiveAgent. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

mxGraph no reviews yet

LiveAgent 5.0 · 2 reviews

20+ JavaScript libraries to draw your own diagrams (2022 edition)
modeling-languages.com · Feb 2022

mxGraph uses no third-party software, it requires no plugins and can be integrated into virtually any framework. The mxGraph package contains a client software, written in JavaScript, and a series of backends for...

Transformative Customer Support Solution
SaaSHub review

· Mar 2025

LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The...
10 Best Freshdesk Alternatives for Businesses in 2024
www.bolddesk.com · May 2024

LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
www.helpscout.com · Mar 2024

If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

mxGraph 2 mentions

LiveAgent 0 mentions

Process Analytics - March 2022 News
It is possible to use the new API to retrieve the bpmn-visualization and mxGraph versions used at runtime: getVersion(). - Source: dev.to / over 4 years ago
mxGraph usage in TypeScript projects
This article is the first one of a series about mxGraph, the Javascript diagramming library. - Source: dev.to / over 5 years ago

Tracking LiveAgent since Mar 2021.

Alternatives to mxGraph and LiveAgent

When comparing mxGraph and LiveAgent, you can also consider the following products.

GoJS
GoJS is a JavaScript library for building interactive diagrams on HTML web pages. Build apps with flowcharts, org charts, BPMN, UML, modeling, and other visual graph types.

Compare GoJS to mxGraph or LiveAgent:

GoJS vs mxGraph GoJS vs LiveAgent
Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Compare Freshdesk to mxGraph or LiveAgent:

Freshdesk vs mxGraph Freshdesk vs LiveAgent
Paper.js
Open source vector graphics scripting framework that runs on top of the HTML5 Canvas.

Compare Paper.js to mxGraph or LiveAgent:

Paper.js vs mxGraph Paper.js vs LiveAgent
Zendesk
Zendesk is a beautiful, lightweight help-desk solution.

Compare Zendesk to mxGraph or LiveAgent:

Zendesk vs mxGraph Zendesk vs LiveAgent
jsPlumb
jsPlumb is an advanced, standards-compliant and easy to use JS library for building connectivity based applications, such as flowcharts, process flow diagrams, sequence diagrams, organisation charts, etc. More than just a diagram library.

Compare jsPlumb to mxGraph or LiveAgent:

jsPlumb vs mxGraph jsPlumb vs LiveAgent
Intercom
Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Compare Intercom to mxGraph or LiveAgent:

Intercom vs mxGraph Intercom vs LiveAgent