GoJS VS LiveAgent

Compare GoJS VS LiveAgent and see what are their differences

Rating: 0 reviews
Pricing: Open source

Rating: 5.0 · 2 reviews
Pricing: Freemium Free trial $15 / Monthly (Small)

SuperOps

Modern PSA and RMM Software for MSP's and IT Teams sponsored

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, GoJS seems to be more popular. It has been mentioned 13 times since March 2021.

social mentions: 13 vs 0
Javascript UI Libraries popularity: 100% vs 0%
alternatives listed: 124 vs 240+

Base details

Website, pricing, platforms and company facts side by side.

	GoJS	LiveAgent
Website	gojs.net	liveagent.com
Pricing	Open source	Freemium Free trial $15 / Monthly (Small) Official pricing
Platforms	—	Browser Android iOS
Company	—	Startup from Slovakia · 2004
Listed in	Flowcharts Org Charts BPMN UML +1	Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9

About GoJS and LiveAgent

In their own words, as submitted to SaaSHub.

GoJS

LiveAgent

No description of GoJS yet.

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Features and specs

What each product offers, as listed by its team.

GoJS 5 features

LiveAgent 32 features

Rich Feature Set
GoJS offers a comprehensive set of features designed for creating interactive diagrams, charts, and complex visualizations. This includes node and link modeling, custom styling, data binding, automatic layouts, and more.
Extensive Documentation
The library is well-documented, providing developers with thorough guides, a detailed API reference, and numerous examples to assist in the implementation and troubleshooting of applications.
High Performance
GoJS is optimized for performance, enabling the creation of responsive web applications that can handle a large number of nodes and complex interactions efficiently.
Flexibility and Customization
GoJS offers great flexibility, allowing developers to customize the appearance and behavior of diagrams entirely, which makes it suitable for a wide range of use cases.
Active Support and Community
The GoJS team provides active support to users through their forum and is responsive to issues and feature requests. This is complemented by a growing community of users sharing insights and solutions.

Possible disadvantages

Commercial Licensing
GoJS is a commercial product, and while it offers a free trial, a license is required for sustained use. This might be a constraint for projects with limited budgets.
Steep Learning Curve
Due to its extensive capabilities and myriad of options, there can be a steep learning curve for developers new to GoJS to understand and effectively use all its features.
Complexity for Simple Diagrams
While GoJS is powerful for complex diagrams, it might be considered overkill for simpler visualizations, where a lightweight library might suffice.
Browser Compatibility
Although modern browsers are generally supported, there might be some compatibility issues or performance differences to manage when targeting older or less common browsers.
File Size
The library's comprehensive feature set comes with a relatively large file size, which could impact loading times, particularly in environments with limited bandwidth.

Ticket management
Live Chat & In-App-Messaging
AI Chatbot
AI answer assistant
Email notifications
Email Templates
Emailing
Live Chat Support
Call Forward
Call Transfer
Call Analytics and Reporting
Attachment viewer
Spam filter
Help desk & requests management
Reports
Reporting
Reports & analytics
Knowledge Base
Knowledge Management
Customer Service
Customer Support
Customer Feedback Widget
Customer Management
Mobile Apps
White Labeling
Chat
Chat Support
Gamification
Social Media Integrations
Time Tracking
Email Management
IVR

Analysis

An editorial look at what each product does well and who it suits.

GoJS

LiveAgent

Overall verdict

GoJS is considered a good choice for developers needing a versatile and feature-rich library for developing complex diagramming applications. Its performance, flexibility, and extensive support make it a reliable tool for both small and large-scale projects.

Why this product is good

GoJS is widely regarded as a powerful JavaScript and TypeScript library for building interactive diagrams and graphs. It offers a comprehensive set of features, including customizable templates, support for a variety of diagram types, and intuitive drag-and-drop functionality. The library is optimized for performance with large datasets and provides a robust API for creating complex visual representations. It also boasts thorough documentation and a range of examples to help developers get started quickly.

Recommended for

Developers working on data visualization apps
Teams creating interactive diagrams or flowcharts
Projects requiring complex and scalable diagram solutions
Organizations needing customizable and high-performance diagram libraries

Overall verdict

LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Videos

Walkthroughs and reviews on video.

GoJS 3 videos + Add

LiveAgent 4 videos + Add

GoJS in 12 Minutes: JavaScript Diagramming Library Tutorial

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

GoJS

LiveAgent

100% 100%

Javascript UI Libraries

0% 0%

Customer Support

100% 100%

Flowcharts

0% 0%

Help Desk

100% 100%

Questions & Answers

As answered by people managing GoJS and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using GoJS and LiveAgent. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

GoJS no reviews yet

LiveAgent 5.0 · 2 reviews

20+ JavaScript libraries to draw your own diagrams (2022 edition)
modeling-languages.com · Feb 2022

GoJS offers many advanced features for user interactivity such as drag-and-drop, copy-and-paste, transactional state and undo management, palettes, overviews, data-bound models, event handlers, and an extensible tool...

Transformative Customer Support Solution
SaaSHub review

· Mar 2025

LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The...
10 Best Freshdesk Alternatives for Businesses in 2024
www.bolddesk.com · May 2024

LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
www.helpscout.com · Mar 2024

If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

GoJS 13 mentions

LiveAgent 0 mentions

Ask HN: What do you use to create diagrams?
Well I make https://gojs.net, so I just use the GoJS diagramming library to make diagrams :D Of course, its made for developers trying to make applications, not end users. - Source: Hacker News / over 1 year ago
Ask HN: What is the best software to visualize a graph with a billion nodes?
My library (https://gojs.net) can do that easily. Give it a look, and if you think the price is acceptable for your project, contact us and we can make you a proof-of-concept. - Source: Hacker News / about 2 years ago
Your 14-Day Free Trial Ain't Gonna Cut It
If you click on their username, it takes you to their profile. https://news.ycombinator.com/user?id=simonsarris. - Source: Hacker News / over 2 years ago

Tracking LiveAgent since Mar 2021.

Alternatives to GoJS and LiveAgent

When comparing GoJS and LiveAgent, you can also consider the following products.

mxGraph
mxGraph is a fully client side JavaScript diagramming library - jgraph/mxgraph

Compare mxGraph to GoJS or LiveAgent:

mxGraph vs GoJS mxGraph vs LiveAgent
Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Compare Freshdesk to GoJS or LiveAgent:

Freshdesk vs GoJS Freshdesk vs LiveAgent
jsPlumb
jsPlumb is an advanced, standards-compliant and easy to use JS library for building connectivity based applications, such as flowcharts, process flow diagrams, sequence diagrams, organisation charts, etc. More than just a diagram library.

Compare jsPlumb to GoJS or LiveAgent:

jsPlumb vs GoJS jsPlumb vs LiveAgent
Zendesk
Zendesk is a beautiful, lightweight help-desk solution.

Compare Zendesk to GoJS or LiveAgent:

Zendesk vs GoJS Zendesk vs LiveAgent
Konva
Konva is 2d Canvas JavaScript framework for drawings shapes, animations, node nesting, layering, filtering, event handling, drag and drop and much more.

Compare Konva to GoJS or LiveAgent:

Konva vs GoJS Konva vs LiveAgent
Intercom
Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Compare Intercom to GoJS or LiveAgent:

Intercom vs GoJS Intercom vs LiveAgent