Software Alternatives, Accelerators & Startups

Medium VS Intercom

Compare Medium VS Intercom and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Medium logo Medium

Welcome to Medium, a place to read, write, and interact with the stories that matter most to you.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Medium Landing page
    Landing page //
    2023-07-08
  • Intercom Landing page
    Landing page //
    2023-07-05

Medium

Website
medium.com
Pricing URL
-
$ Details
Release Date
-

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Medium features and specs

  • User-Friendly Interface
    Medium offers an easy-to-use interface that makes it simple for anyone to start writing and publishing content without any technical knowledge.
  • Built-in Audience
    The platform has a large and active user base, so new content has the potential to reach a wide audience quickly.
  • Publishing Tools
    Medium provides versatile publishing tools that support text, images, and various media formats, which helps in creating rich and engaging content.
  • SEO Benefits
    Articles posted on Medium tend to rank well in search engine results, thanks to the platform's high domain authority.
  • Community and Interaction
    Medium encourages reader engagement through comments, claps, and highlights, fostering a sense of community among writers and readers.

Possible disadvantages of Medium

  • Monetization
    While Medium has a Partner Program, it may not be as lucrative as other methods of monetization available on independent blogging platforms.
  • Control and Customization
    Medium offers limited customization options compared to dedicated blog platforms like WordPress, restricting how you can brand and personalize your blog.
  • Content Ownership
    By publishing on Medium, you agree to their terms and conditions, which may include giving up some control over how your content is used and distributed.
  • Paywall Issues
    Some articles are placed behind a paywall, which might limit the reach of your content if you want it to be freely accessible to everyone.
  • Dependency on Platform
    Relying solely on Medium means that any changes to the platform's policies or algorithms can directly impact your reach and engagement.

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Analysis of Medium

Overall verdict

  • Medium can be considered a good platform for those who enjoy a wide array of content and appreciate quality writing on diverse subjects. However, the value of Medium depends on individual preferences and whether the topics and writing styles align with what the reader is looking for.

Why this product is good

  • Medium offers a diverse range of articles from both professional and amateur writers, providing readers with numerous perspectives on various topics. Its clean user interface and ease of use make it an appealing platform for both writers and readers. The platform also supports monetization for writers, allowing them to earn from their content.

Recommended for

    Medium is recommended for avid readers seeking a variety of topics ranging from personal development to technology. It's also ideal for writers looking to publish their work to a broad audience and potentially earn revenue through the platform's Partner Program.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Medium videos

Medium Review - with Tom Vasel

More videos:

  • Review - Starting a blog on Medium.com? Watch this FIRST.
  • Review - The Medium Review
  • Review - The Medium - Before You Buy
  • Review - I recommend: The Medium (Review)

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Medium and Intercom)
Blogging
100 100%
0% 0
Customer Support
0 0%
100% 100
Blogging Platform
100 100%
0% 0
CRM
0 0%
100% 100

User comments

Share your experience with using Medium and Intercom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Medium and Intercom

Medium Reviews

19 Best WordPress Alternatives in 2025
Medium focuses on thoughtful content and community engagement. It offers a user-friendly interface, a large readership base, and various features for writers and readers.
Source: www.pixpa.com
25+ Medium Alternative Platforms for Publishing Articles
Medium is an online platform that was created in 2012 by Evan Williams. It is a place for people to share their thoughts and ideas on various topics. Medium has about 100 million monthly visitors, which makes it one of the most popular platforms for publishing articles.
Source: forgefusion.io
10 Best Medium Alternatives for Reading and Publishing
From thе simplicity of Ghost to thе vеrsatility of Substack, thеrе’s a homе for еvеryonе seeking great Medium alternatives. Thеsе altеrnativеs offеr a world of possibilitiеs for rеadеrs and authors alikе. Whеthеr you’rе in sеarch of a uniquе platform to sharе your thoughts or want to read frеsh contеnt, thеsе platforms havе somеthing spеcial to offеr. All in all, we...
9 Best Medium Alternatives for Making Money With Your Writing in 2023
Substack and Medium differ primarily in their monetization methods. Medium pays creators based on reader engagement, while Substack enables writers to monetize directly through paid subscriptions to their newsletters. This business model allows Substack users to build a direct relationship with their readers via their email inboxes, whereas Medium interactions primarily...
How to Choose the Best Blogging Platform in 2021 (Compared)
Medium works much like a social networking site where you can create an account and start publishing your articles. After you sign up, you’ll have a profile address like this: https://medium.com/@yourname. But you cannot use your own domain.

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Social recommendations and mentions

Based on our record, Medium seems to be a lot more popular than Intercom. While we know about 2595 links to Medium, we've tracked only 7 mentions of Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Medium mentions (2595)

  • Ask HN: Who wants to be hired? (June 2025)
    Location: Spain Remote: Yes, only remote Willing to relocate: No Technologies: Angular, Rust, PHP, TypeScript, RxJS, NgRx Résumé/CV: https://www.linkedin.com/in/newmanoz/ , https://jamm.dev/resume.pdf Email: normandiggs@gmail.com , oz@jamm.dev I have over a decade of experience with Angular, and I teach other developers how to use every new feature, providing clear explanations to the Angular community through my... - Source: Hacker News / 2 days ago
  • Why DeepSeek is cheap at scale but expensive to run locally
    This is really not true my friend. I would love to help you if I had some more time, but let me look for a tutorial. Because the FineWeb Dataset is already super good. You can train 7B or 32B Param models at home (if you have $1-2M). The >600B Param model isn't really using all the data effectively, but with a MacMini Farm you can also train that one at home. Here's the easy way:... - Source: Hacker News / 3 days ago
  • Show HN: Synchronize AI coding–agent knowledge files across your project
    Article: https://medium.com/@yujiisobe/introducing-knowhub-share-ai-assistant-rules-across-repos-17fb6b09c114. - Source: Hacker News / 3 days ago
  • Show HN: MCP server that compresses and serves MySQL schema data
    I built an MCP server that compresses and serves MySQL schema information. When you ask an AI to write MySQL queries, you must give it the project’s schema. In very large projects a single database can have hundreds of tables. If you feed the whole schema dump to the AI, the context becomes too long and the request often fails. To fix this, I thought an MCP server could return a neatly compressed schema so SQL... - Source: Hacker News / 4 days ago
  • HTAP Databases Are Dead
    I have compiled the following table to compare OLTP and OLAP https://medium.com/@orefalo_66733/oltp-vs-olap-fb0441f57259. - Source: Hacker News / 7 days ago
View more

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 7 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

What are some alternatives?

When comparing Medium and Intercom, you can also consider the following products

Ghost - Ghost is a fully open source, adaptable platform for building and running a modern online publication. We power blogs, magazines and journalists from Zappos to Sky News.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Tumblr - A feature rich and free blog hosting platform offering professional and fully customizable templates, bookmarklets, photos, mobile apps, and social network integration.

Drift - A messaging app that helps you grow your business.