Software Alternatives, Accelerators & Startups

DEV.to VS Intercom

Compare DEV.to VS Intercom and see what are their differences

DEV.to logo DEV.to

Where software engineers connect, build their resumes, and grow.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • DEV.to Landing page
    Landing page //
    2023-05-13
  • Intercom Landing page
    Landing page //
    2023-07-05

DEV.to

Website
dev.to
Pricing URL
-
Release Date
-

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

DEV.to videos

Ben Halpern founder of Dev.To & The Practical Dev

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to DEV.to and Intercom)
CMS
100 100%
0% 0
Customer Support
0 0%
100% 100
Blogging
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare DEV.to and Intercom

DEV.to Reviews

  1. It is a nice mini-blog, it's for free and such but

    As a mini-blog, it is a nice alternative for Medium to publish and share information about programming.

    However, the community and the organization are biased toward social justice (and they are open to it). You can read its Code of Conduct, it is so vague and politically leads (I prefer a term of service because it defines fair rules for everybody). So it alienates developers that we don't care about politics in pro of people that want to talk about any other topic such as sexuality, how women are unprivileged, and such. It even mandates to use inclusive language. Good grief.

    My main complaint is the quality of the community. It is not StackOverflow (so we don't want to ask for an answer here), and most of the top topics are clickbait, such as "how to become a rockstar developer in ... days", "100 tips to become a better programmer" (and it doesn't even talk about programming).

    Technically this "mini blog" site allows us to use markdown, and it is okay. However, the whole experience is really basic. Even the template is ugly.

    🏁 Competitors: Medium
    👍 Pros:    Free
    👎 Cons:    Social justice|Basic features|Quality of content

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Social recommendations and mentions

Based on our record, DEV.to seems to be a lot more popular than Intercom. While we know about 395 links to DEV.to, we've tracked only 6 mentions of Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

DEV.to mentions (395)

  • Writing an Obsidian Plugin Driven By Tests
    I recently developed the initial version of Obsidian DEV Publish Plugin, a plugin that enables publishing Obsidian notes as articles on DEV. The first prototype was developed during a ~4 hour live stream. - Source: dev.to / 3 days ago
  • Install Docker and Portainer in a VM using Ansible
    Note: The inventory.yml file is not shared since that depends on the actual environment So it will be different for everyone. If you want to learn more about the inventory file Watch the videos on YouTube or read the written version on https://dev.to. Links in The video descriptions on YouTube. - Source: dev.to / 18 days ago
  • How Can I Create a DevOps Pipeline That Automatically Resolves All Conflicts and Bugs Without Human Intervention?
    Also, follow DevOps best practices on Dev.to and explore the Jenkins Documentation. - Source: dev.to / 9 days ago
  • Two Days Indie Dev Life: Mailchimp, Webflow & Zapier - A Love Story
    I’ve been active on twitter for about a week now. It’s still kind of new to me but something really cool happened yesterday. DEV.TO put one of my daily blogs in one of their tweets, they have like 300k+ followers, I couldn’t believe it. Very very cool, thanks a lot 🙏. - Source: dev.to / 9 days ago
  • How to use database triggers in Rails
    Now let's try to create a URL. Assuming the Url model is already created, we expect that calling Url.create(long: 'https://dev.to') will return a Url object with both long and short attributes populated. However, by default, this won't happen because Rails expects that after a record is created, only the ID and timestamps can change, so it doesn't update other attributes. To make this work, I will redefine the... - Source: dev.to / 11 days ago
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Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
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What are some alternatives?

When comparing DEV.to and Intercom, you can also consider the following products

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Medium - Welcome to Medium, a place to read, write, and interact with the stories that matter most to you.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Hashnode - A friendly and inclusive Q&A network for coders

Drift - A messaging app that helps you grow your business.