Software Alternatives & Reviews

Mattermost VS Intercom

Compare Mattermost VS Intercom and see what are their differences

Mattermost logo Mattermost

Mattermost is an open source alternative to Slack.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Mattermost Landing page
    Landing page //
    2023-10-21
  • Intercom Landing page
    Landing page //
    2023-07-05

Mattermost videos

Mattermost - An Open Source, Self Hosted, Slack Chat Alternative

More videos:

  • Review - Demo of Mattermost Basics | Features end users love
  • Review - Getting Started with Mattermost

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Mattermost and Intercom)
Communication
100 100%
0% 0
Customer Support
0 0%
100% 100
Group Chat & Notifications
CRM
0 0%
100% 100

User comments

Share your experience with using Mattermost and Intercom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Mattermost and Intercom

Mattermost Reviews

10 Best Telegram Alternatives in 2024
Mattermost is the most widely used Social platforms for any companies specially IT sectors, and it serves as one of the top Telegram alternatives. Provides easy-to-setup interface with fast performance. This app is designed for file sharing, searching options and also to allow user internal chat facility. Mattermost is the alternative for telegram and microsoft teams apps.
Top 5 Voice Messaging Apps To Keep Teams Connected
Some business conversations are private and cannot be discussed on third-party servers. If you are looking for a secure app to use for your conversations, consider using Mattermost. The app is open-source where you will need to have it downloaded and installed on the servers of your company. This is one of the video messaging apps that are self-hosted. With this app, you can...
Why we switched to Mattermost
Just dialing that down a notch – both our Mattermost clients (usually browsers) and Mattermost servers are now invisible to the Internet and invisible to any network. If a user session is properly identified (dive deeper here if strong identification (no, IP addresses don’t count!) is important to you), authenticated and authorized then it can open a Zero trust application...
Source: netfoundry.io
14 of the Best Slack Alternatives for 2022
Mattermost offers freemium pricing plans for small teams that feature unlimited message history and integrations. Additionally, Mattermost supports more than a dozen languages, making a great fit for global teams.
18 Best Discord Alternatives 2020 | Expert Reviews
However, to set up Mattermost, you must have technical knowledge. Since it is running on your servers, you will have to maintain the instance. Also, you will need to upgrade Mattermost when new releases are out.

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

Social recommendations and mentions

Based on our record, Mattermost should be more popular than Intercom. It has been mentiond 59 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Mattermost mentions (59)

  • Discord to Start Showing Ads for Gamers to Boost Revenue
    > Tell me another platform that is free, has realtime chat, voice and video, has stable service, allows sharing images and other media, with good ownership management... And is open source. Mattermost: https://mattermost.com/ Rocket.Chat: https://www.rocket.chat/ Nextcloud Talk: https://nextcloud.com/talk/ Self hosting and some assembly required. I've run all of them on cheap VPSes to explore a Slack/Discord... - Source: Hacker News / about 1 month ago
  • Ask HN: Who is hiring? (March 2024)
    Mattermost, Inc. | Senior React Native Engineer | REMOTE (US Only) | Full-Time At Mattermost we build an open core, chat and collaboration platform focused on making users with mission critical work more productive while also allowing our customers to self-deploy and have full control over their own data. We’re looking for a Senior React Native Engineer who has the depth to significantly move the performance... - Source: Hacker News / 2 months ago
  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Mattermost — Secure collaboration for technical teams. Free plan with unlimited channels, playbooks, boards, users, 10GB storage, and more. - Source: dev.to / 3 months ago
  • List of your reverse proxied services
    Mattermost for Chat, and also for Notifications sent by Uptime-Kuma. Source: 5 months ago
  • Alternatives List
    Mattermost is an good alternative to companies, workers and teams. Source: 10 months ago
View more

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing Mattermost and Intercom, you can also consider the following products

Slack - A messaging app for teams who see through the Earth!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Rocket.Chat - Rocket.Chat is a Web Chat Server, developed in JavaScript, using the Meteor fullstack framework.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.

Drift - A messaging app that helps you grow your business.