Lusha VS LiveAgent

Compare Lusha VS LiveAgent and see what are their differences

Rating: 0 reviews

Alternatives Is it good?

Rating: 5.0 · 2 reviews
Pricing: Freemium Free trial $15 / Monthly (Small)

Alternatives Is it good?

LeadExec

AI-powered lead distribution software for lead sellers, ping/post marketplaces, and enterprise teams managing real-time routing, buyer management, compliance, and scalable lead delivery. sponsored

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Lusha seems to be more popular. It has been mentioned 1 time since March 2021.

social mentions: 1 vs 0
Lead Generation popularity: 100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

	Lusha	LiveAgent
Website	lusha.com	liveagent.com
Pricing	—	Freemium Free trial $15 / Monthly (Small) Official pricing
Platforms	—	Browser Android iOS
Company	Startup from the United States · 100 - 249 employees · 2016	Startup from Slovakia · 2004
Listed in	Sales Tools Lead Generation B2B SaaS +1	Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9

About Lusha and LiveAgent

In their own words, as submitted to SaaSHub.

Lusha

LiveAgent

Lusha is a continuously updating database that provides B2B Salespeople with targeted, accurate, and timely business information. Lusha aggregates its data from multiple sources, cross-checking and updating LIVE to ensure up-to-the-minute data accuracy and database cleanliness.

Features and specs

What each product offers, as listed by its team.

Lusha 5 features

LiveAgent 32 features

Accuracy
Lusha provides highly accurate contact and company information, which can be vital for sales and marketing teams.
Ease of Use
The platform is user-friendly, and the browser extension makes it very convenient to access contact details directly from LinkedIn or other websites.
Data Enrichment
Lusha can enrich existing databases with additional information, making it easier to build comprehensive profiles of leads and contacts.
GDPR Compliance
Lusha is compliant with GDPR, which provides peace of mind for businesses operating in or dealing with customers in the EU.
Integrations
Lusha integrates seamlessly with various CRM systems, making it easier to manage and utilize the data within existing workflows.

Possible disadvantages

Cost
Lusha can be expensive, especially for small businesses or startups with limited budgets.
Data Privacy
Despite GDPR compliance, some users may still have concerns regarding data privacy and the ethical implications of scraping contact information.
Limited Database
The database might not be as extensive as some competitors, potentially limiting the scope of accessible contact information.
Credit System
Lusha operates on a credit system for accessing information, which can be restrictive and may require additional purchases for extensive use.
Occasional Inaccuracies
Despite generally high accuracy, some users may encounter occasional outdated or incorrect information, especially in rapidly changing industries.

Ticket management
Live Chat & In-App-Messaging
AI Chatbot
AI answer assistant
Email notifications
Email Templates
Emailing
Live Chat Support
Call Forward
Call Transfer
Call Analytics and Reporting
Attachment viewer
Spam filter
Help desk & requests management
Reports
Reporting
Reports & analytics
Knowledge Base
Knowledge Management
Customer Service
Customer Support
Customer Feedback Widget
Customer Management
Mobile Apps
White Labeling
Chat
Chat Support
Gamification
Social Media Integrations
Time Tracking
Email Management
IVR

Analysis

An editorial look at what each product does well and who it suits.

Lusha

LiveAgent

Overall verdict

Lusha is generally considered a good tool for sales and marketing professionals looking to enrich their contact databases and access B2B contact information.

Why this product is good

Lusha provides accurate business contact information, such as email addresses and phone numbers, which can help sales teams reach key decision-makers more efficiently. It is known for its ease of use, integration with popular platforms like LinkedIn and Salesforce, and its ability to enhance CRM systems with valuable data.

Recommended for

Sales professionals seeking to generate leads
Marketing teams aiming to target specific industries or company sizes
Recruiters looking for potential candidates and their contact details
Businesses aiming to enrich their CRM with verified contact information

Overall verdict

LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Videos

Walkthroughs and reviews on video.

Lusha 3 videos + Add

LiveAgent 4 videos + Add

How to use Lusha

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

Lusha

LiveAgent

100% 100%

0% 0%

100% 100%

0% 0%

100% 100%

Questions & Answers

As answered by people managing Lusha and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Lusha and LiveAgent. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

Lusha no reviews yet

LiveAgent 5.0 · 2 reviews

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millionphones.com · Mar 2026

Lusha made a name with their Chrome extension — hover over a LinkedIn profile and get the phone number. It's simple and it works. Their data quality for US direct dials is solid. The free tier is slim (5...
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Lusha is a lead generation tool focused on providing accurate B2B contact details. It enriches leads with verified email addresses, phone numbers, and company information, helping businesses quickly reach key...

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LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The...
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www.bolddesk.com · May 2024

LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
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www.helpscout.com · Mar 2024

If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Lusha 1 mention

LiveAgent 0 mentions

How to Build an OSINT-Powered B2B Prospecting Workflow in 2026 (Without Getting Banned)
Most SDR stacks start with a contact database — ZoomInfo, Apollo, or Lusha — and treat enrichment as a one-time step at the top of the funnel. The problem: these databases are 3–18 months stale on average. Job titles change. Companies... - Source: dev.to / 5 months ago

Tracking LiveAgent since Mar 2021.

Alternatives to Lusha and LiveAgent

When comparing Lusha and LiveAgent, you can also consider the following products.

Apollo.io
Apollo’s predictive prospecting, sales engagement, and actionable analytics help the teams to reach its full revenue potential.

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Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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ZoomInfo
ZoomInfo is a B2B database providing detailed business information on people and companies.

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Zendesk
Zendesk is a beautiful, lightweight help-desk solution.

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Hunter.io
Find all the email addresses related to a domain

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Intercom
Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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