Software Alternatives & Startups
Register | Login

LiveChat VS Formbricks

Compare LiveChat VS Formbricks and see what are their differences

LiveChat

LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Rating
0 reviews
Pricing
Paid Free trial $20 / Monthly (1 agent)
Alternatives Is it good?
Formbricks

Open Source Survey and Experience Management Platform

Rating
0 reviews
Pricing
Open source Freemium Free trial €49 / Monthly (Unlimited surveys, Unlimited Team Members)
Alternatives Is it good?
SetMe
Remote support software that just works. Securely access attended or unattended computers from anywhere. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Formbricks should be more popular than LiveChat. It has been mentioned 15 times since March 2021.

social mentions
2 vs 15
Customer Support popularity
100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

LiveChat
Formbricks
Website livechat.com formbricks.com
Pricing
Paid Free trial $20 / Monthly (1 agent) Official pricing
Open source Freemium Free trial €49 / Monthly (Unlimited surveys, Unlimited Team Members) Official pricing
Platforms
Browser iOS Windows Mac OSX Linux REST API JavaScript Wordpress Shopify Magento Android +8
—
Company Startup from Poland · 2002 Startup from Germany · 1 - 9 employees · 2022
Listed in
Live Chat Customer Support Customer Service CRM +1
Open Source SaaS Customer Feedback On Premise Self Hosting Surveys Forms And Surveys Survey Tools Online Surveys +6

About LiveChat and Formbricks

In their own words, as submitted to SaaSHub.

LiveChat
Formbricks

No description of LiveChat yet.

Formbricks is a open-source survey and experience management software. With Formbricks you can create link surveys like Typeform, website surveys like HotJar Ask and targeted in-app surveys. You can gather ANY kind of feedback of ANY user segment at ANY point in the user journey. Really powerful...

Read more about Formbricks

Features and specs

What each product offers, as listed by its team.

LiveChat 5 features
Formbricks 6 features
  • Easy to Use
    LiveChat offers a user-friendly interface that is easy to navigate even for beginners, making it simple to set up and use.
  • Integration Options
    The platform supports a wide range of integrations with other popular tools such as CRM systems, email marketing services, and ecommerce platforms.
  • Real-time Monitoring
    It provides real-time visitor monitoring, enabling you to see who is on your website and engage with them proactively.
  • Multichannel Support
    LiveChat allows communication not just through chat, but also email, social media, and other channels, offering a unified customer support experience.
  • Data Analytics and Reporting
    Comprehensive analytics and reporting features help businesses track performance, gather insights, and improve their customer service strategy.

Possible disadvantages

  • Price
    LiveChat can be relatively expensive compared to some other chat services, which may be a concern for small businesses or startups with tight budgets.
  • Limited Free Plan
    The free plan offered by LiveChat has limited features and functionalities, making it less beneficial for businesses that are not ready to invest in the paid plans.
  • Customization Limitations
    While LiveChat offers customization options, they may not be as extensive as some users might require for special needs or unique branding requirements.
  • Learning Curve for Advanced Features
    Some of the more advanced features and integrations can have a learning curve, requiring time and effort to fully leverage.
  • Overwhelming for Small Teams
    The extensive features and options might be overwhelming for small teams who may not need all the functionalities provided.
  • Website Surveys
    Run well-timed surveys on public websites (scales to millions)
  • In-app Surveys
    Run highly targeted surveys in web and mobile apps.
  • Link and Email Surveys
    Survey people via shareable links and in emails
  • Self-hosting
    Host Formbricks on premise, even the free forever Community Edition
  • Multi-language Surveys
    Run one survey in multiple languages
  • Team Access Roles
    Manage large teams on Formbricks

Analysis

An editorial look at what each product does well and who it suits.

LiveChat
Formbricks

Overall verdict

  • LiveChat is a reliable and efficient choice for businesses seeking to enhance their customer service capabilities and engagement. Its comprehensive features and integrations make it one of the leading live chat solutions on the market.

Why this product is good

  • LiveChat is considered a good tool for businesses looking to offer real-time customer support. It provides an intuitive user interface, robust features including chat customization, analytics, multi-channel support, and CRM integrations. It helps improve customer satisfaction by allowing for quick resolutions and personalized interactions.

Recommended for

    LiveChat is highly recommended for businesses of all sizes that wish to improve their customer support operations. It's particularly beneficial for eCommerce platforms, SMEs, and large enterprises looking to increase sales through enhanced customer communication and support.

No analysis of Formbricks yet.

Videos

Walkthroughs and reviews on video.

LiveChat 3 videos + Add
Formbricks 1 video + Add

LiveChat Demo: All Features You Must Know in LiveChat!

More videos

  • - LiveChat Product Tour: See How Easy It Is To Use Live Chat!
  • - Setting Up LiveChat

Formbricks Open Source Survey Tool launches on Product Hunt

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveChat
Formbricks
100% 100%
Customer Support
0% 0%
0% 0%
Surveys
100% 100%
100% 100%
Live Chat
0% 0%
0% 0%
Forms And Surveys
100% 100%

Questions & Answers

As answered by people managing LiveChat and Formbricks.

Which are the primary technologies used for building your product?

Formbricks's answer:

nextJS, Prisma, TypeScript, Tailwind

Who are some of the biggest customers of your product?

Formbricks's answer:

Flix (Flixbus, Flixtrain), Gumtree, Rivian, a handful of governmental organisations around the world

What makes your product unique?

Formbricks's answer:

Our open-source survey tool is very easy to use in full compliance with GDPR, CCPA, HIPAA, and all other privacy and security regulations. Skip lengthy compliance and procurement processes, just deploy our free Community Edition with Docker and upgrade when you need it 🚀

User comments

Share your experience with using LiveChat and Formbricks. For example, how are they different and which one is better?

Log in or Post with

Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveChat no reviews yet
Formbricks no reviews yet

View more

We have no reviews of Formbricks yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveChat 2 mentions
Formbricks 15 mentions
  • Suggestion for a live chat on WordPress website
    Some of it is going to depend on your budget and needs. Many (most?) livechat providers offer WP functionality. For example, livechat.com has a free WP plugin to offer livechat on WP sites:. Source: over 4 years ago
  • Concerns regarding my first professional project
    I am free to use any existing library or whatnot, what I was wondering is how easy it is to implement and deploy. I'm not being asked to build a full live chat from scratch, just try and implement a solution that won't add monthly... Source: over 5 years ago
  • Introducing Quackback: Open-Source Feedback Platform with a Built-in MCP Server
    Plausible brought open source to web analytics. Cal.com did it for scheduling. Formbricks did it for surveys. PostHog did it for product analytics. Quackback does it for feedback collection. - Source: dev.to / 7 months ago
  • Show HN: Typeform was too expensive so I built my own forms
    > An open-source alternative to Typeform and Google Forms Those two are the two extreme ends of the target audience archetypes. So, decide which is yours. > I was using Typeform, but as time went by and more people submitted forms, it... - Source: Hacker News / about 1 year ago
  • Surveying AI Satisfaction with Formbricks in CodeStash
    So, I’ve been working on CodeStash, this platform for sharing and discussing code snippets, kind of a cross between Reddit and Stack Overflow. The cool part? There’s a built-in AI that explains code snippets, powered by Google Gemini.... - Source: dev.to / almost 2 years ago

View more

Alternatives to LiveChat and Formbricks

When comparing LiveChat and Formbricks, you can also consider the following products.

Loading...