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LiveAgent VS UXtweak

Compare LiveAgent VS UXtweak and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Promote on VibeVoted
Alternatives Is it good?
UXtweak

Online user testing and usability platform

Rating
0 reviews
Pricing
Freemium Free trial
Promote on VibeVoted
Alternatives Is it good?
SetMe
Remote support software that just works. Securely access attended or unattended computers from anywhere. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, UXtweak seems to be more popular. It has been mentioned 2 times since March 2021.

social mentions
0 vs 2
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 164

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
UXtweak
Website liveagent.com uxtweak.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Freemium Free trial Official pricing
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 Startup from Slovakia · 10 - 19 employees · 2019
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
User Experience Usability Web Analytics Usability Testing +1

About LiveAgent and UXtweak

In their own words, as submitted to SaaSHub.

LiveAgent
UXtweak

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

Powerful research tools for improving usability of web sites and apps, from prototypes to production. Built for usability testing, information architecture research, and user behavior analytics at any stage of the development cycle. Easy implementation with GTM, GDPR and CCPA compliant. And most...

Read more about UXtweak

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
UXtweak 5 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Comprehensive Toolset
    UXtweak offers a wide range of tools for usability testing, including session recordings, heatmaps, surveys, and card sorting, providing a complete suite for UX research needs.
  • User-Friendly Interface
    The platform's intuitive design makes it easy for both beginners and advanced users to navigate and utilize the features effectively.
  • Real-Time Analytics
    UXtweak provides real-time data and analytics, allowing teams to quickly assess user behaviors and make informed decisions.
  • Customization Options
    The tool offers extensive customization options, enabling users to tailor tests and surveys according to specific project requirements.
  • Collaboration Features
    With collaborative features, team members can easily share insights and feedback, facilitating better teamwork and project management.

Possible disadvantages

  • Pricing Model
    For small businesses or individual designers, the pricing might be on the higher side compared to some competitors, potentially limiting accessibility.
  • Learning Curve
    Despite its user-friendly design, new users might experience a learning curve when exploring the full range of features.
  • Limited Third-Party Integrations
    The platform may have fewer integrations with other tools and software compared to some other UX solutions, which might require additional effort for comprehensive data utilization.
  • Performance on Large Data Sets
    Some users might experience slower performance or delays when handling very large data sets or complex projects.
  • Mobile Testing Limitations
    Certain mobile testing functionalities might be less robust, potentially affecting the quality of insights for mobile-centric projects.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
UXtweak

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of UXtweak yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
UXtweak 3 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

UXtweak: a powerful UX Research tools for UI/UX Designers

More videos

  • - UXtweak Website Testing - The easiest way to test your website
  • - 3 UX research methods to help you empathise with your users with UXtweak

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
UXtweak
100% 100%
Customer Support
0% 0%
0% 0%
User Experience
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Usability Testing
100% 100%

Questions & Answers

As answered by people managing LiveAgent and UXtweak.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and UXtweak. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
UXtweak no reviews yet

View more

  • Maze vs UXtweak: Which is the better tool?
    blog.uxtweak.com · Oct 2023

    👀 Looking to Switch to UXtweak but Locked into Maze subscription? If you’re currently subscribed to Maze but want to explore what UXtweak has to offer, we have a special deal for you! We will provide free access to...

  • UXtweak vs Optimal Workshop
    blog.uxtweak.com · Dec 2022

    Both UXtweak and Optimal Workshop offer heatmaps, however, they are slightly different. UXtweak offers you pretty complex heatmaps with the visualization of mouse movements, mouse clicks, and taps. UXtweak also offers...

  • Best 8 Affordable UserZoom Alternatives in 2023
    blog.uxtweak.com · Oct 2022

    You may also choose between a pro plan for only 70€ per month or a custom plan tailored to your specific requirements. UXtweak is one of the most cost-effective usability testing tools available, according to these...

View more

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions
UXtweak 2 mentions

Tracking LiveAgent since Mar 2021.

  • Looking for volunteers to navigate a website and answer a few questions (over 18, any gender, UX design experience is not required but would provide great insight)
    I am looking for volunteers to navigate a website for a fashion brand and answer 4 quick questions at the end. The process is fast and is done through UXtweak.com and can be done anonymously. This is for a school project. Source: over 3 years ago
  • What tool do you guys use to test your prototypes?
    Have been using UXtweak for some of my latest projects on Figma and I’m very much satisfied. They have some great features and it’s easy to upload your designs too! But most importantly it's free, recommend checking them out uxtweak.com. Source: almost 5 years ago

Alternatives to LiveAgent and UXtweak

When comparing LiveAgent and UXtweak, you can also consider the following products.

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