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LiveAgent VS Toby

Compare LiveAgent VS Toby and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
Toby

Better Than Bookmarks

Toby Landing page
Rating
0 reviews
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
Toby
Website liveagent.com gettoby.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
—
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Bookmark Manager Bookmarks Chrome Extensions Work Management +1

About LiveAgent and Toby

In their own words, as submitted to SaaSHub.

LiveAgent
Toby

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of Toby yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
Toby 5 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Enhanced Organization
    Toby offers a streamlined way to organize and categorize browser tabs into collections, which helps in managing large numbers of tabs effectively.
  • Cloud Sync
    With cloud synchronization, users can access their tab collections from any device, ensuring seamless continuation of work across different platforms.
  • Collaboration
    Toby allows users to share their tab collections with others, making it useful for collaborative projects and team-based work environments.
  • Reduce Tab Clutter
    By saving tabs into collections, Toby helps reduce browser clutter, improving the overall browsing experience and system performance.
  • Ease of Use
    The user interface of Toby is intuitive and easy to navigate, which minimizes the learning curve for new users.

Possible disadvantages

  • Privacy Concerns
    Because Toby syncs collections via the cloud, there may be concerns regarding the privacy and security of saved tabs and browsing data.
  • Performance Issues
    Some users may experience performance issues such as slower browser response times when using Toby, especially with a large number of saved tabs.
  • Dependency on Internet Connection
    Toby's cloud features require an active internet connection, which means users cannot access their collections offline.
  • Limited Integration
    Toby might offer limited integration with other tools and services, potentially limiting its utility for users who rely on a broader ecosystem of productivity tools.
  • Subscription Costs
    For advanced features, users may need to subscribe to a paid plan, which could be a drawback for those looking for a free solution.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
Toby

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

  • Yes, Toby is generally considered a good tool for managing browser tabs effectively. It has received positive feedback from users who appreciate its simplicity and functionality.

Why this product is good

  • Toby is a browser extension designed to help users organize and manage their tabs for better productivity. It offers features such as creating collections, easy tab recovery, and a clean user interface which can help save time and improve workflow efficiency.

Recommended for

  • Students who need to organize research materials
  • Professionals managing multiple projects
  • Anyone who regularly works with a large number of browser tabs and needs a way to keep them organized

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
Toby 3 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Toby - The Secret Mine: Switch Review (Also on PS4, Xbox, PC, Mobile)

More videos

  • Review - TOBY: THE SECRET MINE - PS4 REVIEW
  • Review - Ticci Toby Review

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
Toby
100% 100%
Customer Support
0% 0%
0% 0%
Productivity
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Chrome Extensions
100% 100%

Questions & Answers

As answered by people managing LiveAgent and Toby.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Toby. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
Toby no reviews yet

View more

  • Top 10 Bookmark Managers for Chrome 2024
    web.curateit.com · Nov 2023

    You can tag your tabs and data to organize your collections or create notes for your to-dos. It is pretty much your content manager, just less nagging! Because Toby offers a ‘freemium’ plan, you can use a few premium...

  • Top 10 New Tab Extensions for Chrome
    www.ghacks.net · Sep 2021

    This isn't a speed dial extension, if you have used OneTab, and want something similar for your new tab page, Toby is the extension you’re looking for. To quickly save your tabs, use the browser’s context menu or...

Alternatives to LiveAgent and Toby

When comparing LiveAgent and Toby, you can also consider the following products.

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