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LiveAgent VS ScheduleReader

Compare LiveAgent VS ScheduleReader and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
ScheduleReader

Viewer for .xer and .xml project schedules.

ScheduleReader Landing page
Rating
0 reviews
Pricing
Paid Free trial $199 / Annually (1-year Software Maintenance and Assurance included)
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 30

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
ScheduleReader
Website liveagent.com schedulereader.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Paid Free trial $199 / Annually (1-year Software Maintenance and Assurance included) Official pricing
Platforms
Browser Android iOS
Windows
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Project Management Monitoring Tools Simulation Software Office & Productivity +1

About LiveAgent and ScheduleReader

In their own words, as submitted to SaaSHub.

LiveAgent
ScheduleReader

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

ScheduleReader displays well formatted and visually understandable schedule information, extracted from XER and XML project schedule files that can be easily customized and organized to meet the end user needs. Analyse project KPIs, track project progress through rich visual dashboards, create...

Read more about ScheduleReader

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
ScheduleReader 17 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Activity Insights
    Overview of open project activities and detailed insights through Gantt Chart and different views.
  • Supported Views
    Activities, WBS, Assignments, Resource, Project, OBS, Roles, Progress Update, Linear Scheduling and Reports view supported.
  • Trace Logic
    Detailed analysis with focus on viewing predecessor/successor relationships.
  • Baselines
    Compare up to 4 project versions and analyse the project progress.
  • Resource Usage Profile View
    Analyse resource allocation through graphical presentation of Cost and Units using the Resource Usage Profile option.
  • Financial Periods
    See how resources are spent over the predefined period and make re-allocation or adjustment if necessary.
  • Assignments View
    Track your resource costs and optimize their allocation.
  • Progress Update
    Propose assignment and activity feedback to superiors.
  • Share Reports
    Communicate different project information with project stakeholders.
  • Share Layouts
    Import and export layouts and share them with your team to align working in the same view.
  • Predefined Reports
    Generate graphical reports from your project schedule data using the predefined report templates.
  • Custom Reports
    Customize your reports and only display the project data and KPIs you need.
  • Import/Export
    Share your reports with all project stakeholders.
  • Custom Layouts
    Create your own layouts, import custom .plf layouts and modify them and create your preferred work environment.
  • Custom Filters / Groups
    Create your unique data filters and groups and secure quick access to needed data.
  • Custom Bars
    Customize the look and content of all Bars.
  • Earned Value Analysis
    This feature helps project controls and managers to measure and track the progress and performance of their projects.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
ScheduleReader

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of ScheduleReader yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
ScheduleReader 3 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

How to customize the project's timescale in ScheduleReader

More videos

  • Tutorial - How to Quickly Find the Critical Path of a Primavera P6 Schedule in ScheduleReader
  • Demo - ScheduleReader - Viewer for XER and XML schedules

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
ScheduleReader
100% 100%
Customer Support
0% 0%
0% 0%
Monitoring Tools
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Project Management
100% 100%

Questions & Answers

As answered by people managing LiveAgent and ScheduleReader.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and ScheduleReader. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
ScheduleReader no reviews yet

View more

We have no reviews of ScheduleReader yet. Be the first one to post

Alternatives to LiveAgent and ScheduleReader

When comparing LiveAgent and ScheduleReader, you can also consider the following products.

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