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LiveAgent VS Rippling

Compare LiveAgent VS Rippling and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
Rippling

One directory for employee information across IT, HR, legal, finance and facilities.

Rippling Landing page
Rating
0 reviews
Alternatives Is it good?
SuperOps
Modern PSA and RMM Software for MSP's and IT Teams sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
Rippling
Website liveagent.com rippling.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Official pricing
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 Startup from the United States
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
HR HR Tools Employee Management Payroll Payroll Management +2

About LiveAgent and Rippling

In their own words, as submitted to SaaSHub.

LiveAgent
Rippling

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of Rippling yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
Rippling 6 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Unified Platform
    Rippling provides an all-in-one HR and IT management solution, including payroll, benefits, time tracking, and device management, reducing the need for multiple software subscriptions and simplifying administrative tasks.
  • Scalability
    Designed to scale with businesses as they grow, Rippling can handle the evolving needs of both small startups and large enterprises, allowing for seamless integration of additional features and services.
  • Automation
    Rippling offers extensive automation capabilities, which can streamline processes like onboarding, offboarding, and compliance management, saving time and reducing human errors.
  • User-Friendly Interface
    The platform boasts an intuitive and easy-to-navigate interface, making it accessible for users who may not be tech-savvy and enhancing overall user experience.
  • Integration Capabilities
    Rippling can integrate with a wide variety of third-party applications, allowing businesses to sync data across different tools and platforms seamlessly.
  • Cloud-Based Flexibility
    As a cloud-based solution, Rippling enables employees and administrators to access the platform from anywhere, which is particularly valuable in remote and hybrid work environments.

Possible disadvantages

  • Cost
    Rippling tends to be more expensive compared to some other HR and IT management solutions, which might be a deterrent for smaller businesses or startups with limited budgets.
  • Learning Curve
    Despite its user-friendly interface, the vast array of features and functionalities can result in a steep learning curve for new users, requiring time and training to fully utilize the platform's capabilities.
  • Support Limitations
    Some users have reported limitations with customer support, including longer response times and less proactive support solutions, which can be frustrating during critical situations.
  • Feature Overlap
    Because Rippling offers such a broad range of services, there may be feature overlap with existing tools that a company is already using, potentially resulting in redundant functionalities.
  • Customization Constraints
    While Rippling is highly configurable, some users have noted constraints in customization options, which might limit the platform's ability to meet very specific business needs.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
Rippling

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

  • Rippling is a well-regarded HR and payroll solution for businesses looking to streamline their administrative processes. Its robust features and integration capabilities make it suitable for organizations seeking to consolidate their HR tools into a single platform.

Why this product is good

  • Rippling is considered a strong choice for businesses due to its comprehensive suite of tools for managing employee data and payroll. It offers an integrated platform that simplifies HR processes by consolidating employee information, payroll, and benefits administration. Its user-friendly interface and automation capabilities help streamline administrative tasks, making it easier for HR teams to manage operations efficiently. Furthermore, Rippling is known for its flexibility and scalability, accommodating businesses of various sizes and facilitating seamless integration with other software systems.

Recommended for

  • Small to mid-sized businesses looking to streamline HR tasks.
  • Companies that need an all-in-one HR and payroll solution.
  • Organizations seeking to automate and integrate employee management tools.
  • Businesses that require flexibility and scalability in their HR software.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
Rippling 12 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Rolfe Winkler on Zenefits fmr CEO Parker Conrad’s new competing startup Rippling adds IT to payroll

More videos

  • Review - Rippling CTO Prasanna Sankar: Parker Conrad Gave Rippling CTO 40% 2,000 Customers "$36m ARR Not Far"
  • Review - Rippling Review: Rippling is Magical
  • Review - Rippling Review: Huge Positive Change moving to Rippling
  • Review - Work Magic | Rippling.com
  • Review - Rippling review timesheets on app
  • Tutorial - How to Use HR Features & Run Payroll with Rippling
  • Review - Rippling Review - Should You Use it? Top Features, Pros and cons, Walktrough

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
Rippling
100% 100%
Customer Support
0% 0%
0% 0%
HR
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
HR Tools
100% 100%

Questions & Answers

As answered by people managing LiveAgent and Rippling.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Rippling. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
Rippling no reviews yet

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