Software Alternatives & Startups
Register | Login

LiveAgent VS reWASD

Compare LiveAgent VS reWASD and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
reWASD

First and only gamepad mapper to make Xbox Elite paddles separate buttons.

reWASD Landing page
Rating
0 reviews
Alternatives Is it good?
SysAid
SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, reWASD seems to be more popular. It has been mentioned 17 times since March 2021.

social mentions
0 vs 17
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 65

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
reWASD
Website liveagent.com rewasd.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
—
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Gaming Controller Mapping Gaming Tools Emulators +1

About LiveAgent and reWASD

In their own words, as submitted to SaaSHub.

LiveAgent
reWASD

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of reWASD yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
reWASD 5 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Versatility
    reWASD allows you to remap any controller to keyboard and mouse actions, making it highly versatile for various types of games and different user needs.
  • User Interface
    The software offers an intuitive and user-friendly interface that is easy to navigate even for beginners.
  • Customization
    reWASD provides comprehensive customization options, including the ability to set up multiple profiles, create complex macros, and adjust sensitivity curves.
  • Supported Controllers
    The software supports a wide range of controllers, including Xbox, PlayStation, and Switch Pro controllers, expanding its usage to many gamers.
  • Game Profiles
    It offers game-specific profiles that can be downloaded and shared, making setup quicker and easier for popular games.

Possible disadvantages

  • Pricing
    reWASD is a paid software, and some users may find it expensive compared to other similar tools or free alternatives.
  • Steep Learning Curve for Advanced Features
    While the basic features are easy to use, mastering the advanced customization options can be challenging and require a significant time investment.
  • Limited Free Version
    The free version of reWASD has limited functionality, which may not be sufficient for users who require more advanced features.
  • Occasional Bugs
    Some users have reported occasional bugs and glitches, particularly when dealing with specific hardware or during updates.
  • Resource Intensive
    The software can be resource-intensive, affecting system performance if running on lower-end hardware.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
reWASD

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

  • Overall, reWASD is well-regarded for its flexibility, ease of use, and powerful features. It is particularly praised for its user-friendly interface and the ability to cater to both beginners and advanced users. However, like any software, it may have a learning curve, and some advanced features require a subscription. Users generally find it reliable and worth the investment.

Why this product is good

  • reWASD is considered a good software tool for its ability to remap gamepad controls and enhance the functionality of various input devices. It supports a wide range of controllers, allowing users to customize their gaming experience extensively. The software also offers features like creating complex macros, setting up automatic actions, and extensive customization options, making it appealing for gamers who want more control over their gameplay.

Recommended for

  • Gamers who want to remap their controller buttons and optimize their gaming setup.
  • Users who need to use non-standard controllers with PC games.
  • Individuals looking to create custom shortcuts or macros for their controllers.
  • People who engage in complex gaming environments and require advanced input configurations.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
reWASD 3 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

260 Buttons On Xbox One Controller!! | ReWASD Tool

More videos

  • Tutorial - reWASD.com 4.0 Tutorial for Conroller remapping and binding M/KB
  • Tutorial - reWASD Controller remapping Tutorial #3 Adv, macros, etc Bioshock Infin.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
reWASD
100% 100%
Customer Support
0% 0%
0% 0%
Gaming
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Controller Mapping
100% 100%

Questions & Answers

As answered by people managing LiveAgent and reWASD.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and reWASD. For example, how are they different and which one is better?

Log in or Post with

Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
reWASD no reviews yet

View more

  • Top 5 REWASD Alternatives in 2021
    keyboardkings.com · Jul 2022

    REWASD has made quite an impact in the keymapping software industry with their innovation of the basic gamepad features and controls, but if for some reason, you don’t like using it, or you find it too complex, there...

  • Fantastic Controller Mappers and Where to Find Them
    www.rewasd.com · Oct 2018

    Just wondering, have you already chosen the controller mapper that would suit all your needs? We’re on our way to help you decide! Choosing the controller mapping software is a tough deal because each one of them has...

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions
reWASD 17 mentions

Tracking LiveAgent since Mar 2021.

  • Get ready to dive into the future of gaming with reWASD 6.7! 🕹️
    🎉 Brace yourselves for the ultimate gaming upgrade, and don't forget to visit https://rewasd.com to experience the magic firsthand! Let's game on and rock this 6.7 revolution! 🚀🎮 #reWASD #GamingRevolution. Source: about 3 years ago
  • 📣 Exciting News! reWASD 6.6. Update Released!
    Please download and install the latest version of reWASD from our site. Source: over 3 years ago
  • 📣 Exciting News! reWASD 6.6. Update Released!
    Head over to our official website: rewasd.com for more details on these enhancements and explore the full power of reWASD 6.6.! Source: over 3 years ago

View more

Alternatives to LiveAgent and reWASD

When comparing LiveAgent and reWASD, you can also consider the following products.

Loading...