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LiveAgent VS PureRef

Compare LiveAgent VS PureRef and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
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Alternatives Is it good?
PureRef

The simple way to view and organize your multiple reference images.

Rating
0 reviews
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Alternatives Is it good?
SuperOps
Modern PSA and RMM Software for MSP's and IT Teams sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, PureRef seems to be more popular. It has been mentioned 4 times since March 2021.

social mentions
0 vs 4
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 66

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
PureRef
Website liveagent.com pureref.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
—
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Productivity Digital Asset Management Moodboard Image Management +1

About LiveAgent and PureRef

In their own words, as submitted to SaaSHub.

LiveAgent
PureRef

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of PureRef yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
PureRef 6 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • User-Friendly Interface
    PureRef offers a simple and intuitive interface that makes it easy to organize and manage reference images. The minimalistic design allows users to focus on their work without unnecessary distractions.
  • Lightweight and Portable
    The software is lightweight and does not require installation, making it highly portable. Users can run PureRef from a USB drive or any location on their computer.
  • Flexible Canvas
    PureRef provides a flexible canvas that can be easily resized and adjusted to fit users’ needs. This allows for seamless scaling of images without quality loss and the ability to organize the workspace freely.
  • Cross-Platform Compatibility
    PureRef is available on Windows, macOS, and Linux, allowing users to maintain a consistent workflow across different operating systems.
  • Customizable Shortcuts
    Users can customize keyboard shortcuts to fit their workflow, which increases efficiency and speeds up navigation within the software.
  • Multiple Image Formats
    PureRef supports a wide range of image formats, ensuring compatibility with most reference images beyond basic formats like JPG and PNG.

Possible disadvantages

  • Limited Editing Tools
    While PureRef excels in organizing and displaying reference images, it lacks advanced editing tools, which means users need to rely on other software for image adjustments or annotations.
  • No Cloud Integration
    PureRef does not offer built-in cloud storage or syncing options, which could be inconvenient for users who work across multiple devices and want seamless access to their reference boards.
  • Learning Curve for Advanced Features
    While basic functionalities are easy to grasp, some advanced features and keyboard shortcuts may require time to learn and master, particularly for users new to PureRef.
  • Not Free for All Users
    Although PureRef offers a pay-what-you-want pricing model, users may face ethical dilemmas or budget constraints when deciding what to pay, especially if they plan to use it for professional purposes.
  • Occasional Performance Issues
    Some users report occasional lag or performance issues when handling extremely large collections of high-resolution images, which can disrupt workflow.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
PureRef

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of PureRef yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
PureRef 3 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

The Best Free Tool for Artists - PureRef

More videos

  • - PureRef tutorial: a free, cross-platform virtual board for artists!
  • - PureRef Review

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
PureRef
100% 100%
Customer Support
0% 0%
0% 0%
Productivity
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Digital Asset Management
100% 100%

Questions & Answers

As answered by people managing LiveAgent and PureRef.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and PureRef. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
PureRef no reviews yet

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We have no reviews of PureRef yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions
PureRef 4 mentions

Tracking LiveAgent since Mar 2021.

  • how do u guys organize your visual inspiration/refs digitally?
    I mainly use offline means: organising all my files in a hierarchy of folders and using pureref (which I highly recommend) to make moodboards, and ofc an external hard drive to save backups. The only online means I use is google drive... Source: over 4 years ago
  • HELP! So I want to trace this Image(704x702) into a Pixel art (32 x 32 or 40 x 40) but when I resize it, it gets like this (2nd picture) and if I don't, then the pixels are too small, What do i do?
    If you just want the image to be a transparent overlay while you draw 'through the image'(with it being unchanged) you can use something like Pureref(pureref.com) to set the image as always on top + turn opacity down a bit. Source: over 4 years ago
  • Hide user name in menu bar.
    If you can’t get it to work inside of max, I thought of a free easy workaround you could try. I use the software pureref to manage and quickly access reference images. You could just resize an empty pureref window to cover your username.... Source: over 4 years ago

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When comparing LiveAgent and PureRef, you can also consider the following products.

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