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LiveAgent VS Platform9

Compare LiveAgent VS Platform9 and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Is it good? Alternatives
Platform9

Platform9 is the provider of SaaS managed hybrid cloud and container orchestration solutions at both individual and business levels.

Platform9 Landing page
Rating
0 reviews
Is it good? Alternatives
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Platform9 seems to be more popular. It has been mentioned 3 times since March 2021.

social mentions
0 vs 3
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 109

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
Platform9
Website liveagent.com platform9.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Official pricing
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
DevOps Tools Developer Tools Continuous Integration And Delivery Cloud Computing +1

About LiveAgent and Platform9

In their own words, as submitted to SaaSHub.

LiveAgent
Platform9

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of Platform9 yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
Platform9 5 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Ease of Use
    Platform9 offers a user-friendly interface and straightforward setup, making it accessible for organizations without deep cloud-native expertise.
  • Managed Kubernetes
    It provides fully managed Kubernetes services, reducing the operational burdens of managing Kubernetes clusters on your own.
  • Hybrid Cloud Support
    Platform9 supports multi-cloud and hybrid cloud environments, allowing for seamless management across private data centers, public clouds, and edge locations.
  • Zero-Touch Upgrades
    Automated, zero-downtime upgrades for Kubernetes clusters ensure that customers can continuously benefit from the latest features and security updates without manual intervention.
  • 24/7 Support
    Platform9 offers round-the-clock support, which can be crucial for businesses that operate in multiple time zones or require constant oversight.

Possible disadvantages

  • Cost
    As a managed service, Platform9 could be more expensive compared to self-managed solutions, especially for large-scale deployments.
  • Vendor Lock-In
    While it supports multiple cloud environments, relying heavily on Platform9 for orchestration and management might lead to some degree of vendor lock-in.
  • Complexity in Advanced Use Cases
    For users with very specific or niche use cases, the abstraction layer provided by Platform9 might limit the custom configurations possible with raw Kubernetes.
  • Feature Limitation
    Some users report limitations in the feature set when compared to the direct use of underlying cloud providers' native tools or open source Kubernetes distributions.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
Platform9

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of Platform9 yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
Platform9 1 video + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Platform9 Company Introduction

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
Platform9
100% 100%
Customer Support
0% 0%
0% 0%
Continuous Integration And Delivery
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
DevOps Tools
100% 100%

Questions & Answers

As answered by people managing LiveAgent and Platform9.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Platform9. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
Platform9 no reviews yet

View more

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions
Platform9 3 mentions

Tracking LiveAgent since Mar 2021.

  • free-for.dev
    Platform9 - Managed Kubernetes plane. Free plan offers management capabilities up to 3 clusters & 20 nodes. Note: you must provide cluster infrastructure by yourself. - Source: dev.to / almost 4 years ago
  • Show HN: SetOps – Run containers, databases and more in your own AWS account
    Https://platform9.com/ And probably a dozen more. It's kind of wild. - Source: Hacker News / over 4 years ago
  • Free for dev - list of software (SaaS, PaaS, IaaS, etc.)
    Platform9 - Managed Kubernetes service designed for developers. Free developer accounts come with up to 3 clusters & 20 nodes cluster. - Source: dev.to / about 5 years ago

Alternatives to LiveAgent and Platform9

When comparing LiveAgent and Platform9, you can also consider the following products.

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