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LiveAgent VS Perkeep

Compare LiveAgent VS Perkeep and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
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Alternatives Is it good?
Perkeep

Perkeep is a set of open source formats, protocols, and software for modeling, storing, searching...

Rating
0 reviews
Pricing
Open source
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Alternatives Is it good?
Preferred Patron
Preferred Patron is the top Customer Loyalty Software Program for businesses in any industry of any size. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Perkeep seems to be more popular. It has been mentioned 18 times since March 2021.

social mentions
0 vs 18
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 18

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
Perkeep
Website liveagent.com perkeep.org
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Open source
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Bookmarks Bookmark Manager Search Engine Documentation +1

About LiveAgent and Perkeep

In their own words, as submitted to SaaSHub.

LiveAgent
Perkeep

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of Perkeep yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
Perkeep 5 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Open Source
    Perkeep is an open-source project, which means it allows community contributions, transparency in development, and the ability for users to customize and modify the software according to their needs.
  • Data Ownership
    Perkeep emphasizes personal data ownership, enabling users to store and manage their data without reliance on third-party services or platforms that might use the data for their purposes.
  • Flexible Architecture
    Its design supports different types of storage backends and easily integrates with diverse data sources, making it adaptable to various user requirements and environments.
  • Data Permanency
    Perkeep is built to ensure data durability and permanence, supporting the idea of owning a personal archive without data being easily lost or corrupted.
  • Extensive Metadata Support
    Perkeep provides rich metadata capabilities, allowing users to store detailed information about their files and enabling advanced search and organization.

Possible disadvantages

  • Complex Setup
    The initial setup and configuration of Perkeep can be challenging and may require technical knowledge, serving as a barrier for less tech-savvy users.
  • Limited User Interface
    Perkeep’s user interface might not be as polished or intuitive as commercial alternatives, which can affect the user experience, particularly for non-technical users.
  • Resource Intensive
    Running Perkeep might demand more resources compared to some other solutions, potentially leading to performance issues on less powerful hardware.
  • Community Support
    As an open-source project, support is predominantly community-driven, which can lead to variability in assistance and support availability compared to commercial services that offer dedicated support.
  • Ongoing Maintenance
    Since Perkeep is self-hosted, ongoing maintenance tasks such as updates, backups, and troubleshooting fall on the user, which can increase the long-term management overhead.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
Perkeep

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of Perkeep yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
Perkeep 1 video + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

LinuxFest Northwest 2018: Perkeep

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
Perkeep
100% 100%
Customer Support
0% 0%
0% 0%
Bookmark Manager
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Bookmarks
100% 100%

Questions & Answers

As answered by people managing LiveAgent and Perkeep.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Perkeep. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
Perkeep no reviews yet

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We have no reviews of Perkeep yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions
Perkeep 18 mentions

Tracking LiveAgent since Mar 2021.

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Alternatives to LiveAgent and Perkeep

When comparing LiveAgent and Perkeep, you can also consider the following products.

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