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CHANGELOG.md
Changelogs.gallery
LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.
LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.
LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.
Patchlog is a drop-in changelog for web apps. You embed one script tag, with no SDK and no npm install, and get an in-app "what's new" widget plus a hosted changelog page and an RSS feed.
The widget renders inside a Shadow DOM, so it never inherits or leaks the host page's CSS, and it behaves the same in React, Vue, Rails or plain HTML.
Other features: scheduled publishing so you can write updates ahead of time and have them post themselves, per-update view and click analytics, light/dark/auto theming with a custom accent colour on Pro, and 2FA on accounts.
Pricing is flat rather than metered on your traffic: free for 1 project and 25 updates, which shows a small "Powered by Patchlog" badge, or $7/month ($60/year) for unlimited projects and updates, badge removal and advanced analytics. Most tools in this category bill per monthly active user, so the bill grows with your app even though writing release notes does not get harder.
What Patchlog does not do: no user segmentation or targeting, no NPS surveys, no roadmaps or feature voting boards, no email digests, and no public API. If you need those, Beamer or Canny is the better fit.
LiveAgent PatchlogLiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.
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LiveAgent's answer
LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.
Patchlog's answer:
A real free plan with no trial expiry, and a widget that embeds in any web app with two lines of JavaScript. No bloated feature set, no enterprise pricing for a tool that should be simple.
LiveAgent's answer
LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.
Patchlog's answer:
Most changelog tools charge $29-$60/month for features most small teams never use. Patchlog gives you a working in-app widget, a public SEO-friendly changelog page, full Markdown support, and RSS on the free plan. The Pro plan is $5/month. It covers everything 90% of SaaS products actually need.
LiveAgent's answer
Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.
Patchlog's answer:
Indie founders, solo developers, and small SaaS teams who want to keep users informed about product updates without paying enterprise prices for it.
LiveAgent's answer
Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.
Patchlog's answer:
Built out of frustration with the existing options. Every changelog tool was either too expensive, too complex, or offered a "free trial" that expired before you could evaluate it properly. Patchlog started as the tool we wished existed: simple to embed, honest free tier, no fluff.
LiveAgent's answer
As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.
Patchlog's answer:
Laravel, Vue 3, Inertia.js, Tailwind CSS, MySQL.
LiveAgent's answer
Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.
Patchlog's answer:
Patchlog is early-stage and does not publicly disclose customer names at this time.
LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโa must-have for scaling tech-driven businesses.
Based on our record, Patchlog seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
This is exactly how I built the changelog widget for Patchlog. It is a drop-in "what's new" widget for SaaS products: one script tag, rendered inside a Shadow DOM so it never collides with the host site's CSS, with light, dark, and auto theming that reads the host's CSS variables when you want it to. There is a free tier if you want to see the technique in a shipped product rather than a blog snippet. - Source: dev.to / 25 days ago
I build Patchlog, so the snippet above is my own tool. I'm not going to pretend otherwise. It's early: the free tier is one project and 25 updates, which is genuinely what I run on my own projects. I'm sharing the approach because it's helped me, and if it saves you the afternoon it cost me to think through, great. - Source: dev.to / 26 days ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Changelogfy - Changelogfy is an all-in-one platform to collect, organize and manage customer and teammates feedback, prioritize and build a product roadmap, and announce product updates.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Barelog - Simple way to create a changelog for your product
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Changefeed - A beautiful changelog for your product in seconds