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LiveAgent VS Mailmodo

Compare LiveAgent VS Mailmodo and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
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Alternatives Is it good?
Mailmodo

Helping marketers build interactive emails and get better conversions from email marketing

Rating
0 reviews
Pricing
Freemium Free trial $49 / Monthly ( 30,000 Free email credits, Overage charges: $20/20,000 emails)
Promote on VibeVoted
Alternatives Is it good?
Alterable
Real-time, open-time content for email: countdown timers, dynamic images, live product picks, geo-targeted maps, one-click surveys, and scratch-card rewards. No code, no ESP integration, rendered fresh every time someone opens. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Mailmodo seems to be more popular. It has been mentioned 2 times since March 2021.

social mentions
0 vs 2
Customer Support popularity
100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
Mailmodo
Website liveagent.com mailmodo.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Freemium Free trial $49 / Monthly ( 30,000 Free email credits, Overage charges: $20/20,000 emails) Official pricing
Platforms
Browser Android iOS
Browser Google Chrome Web
Company Startup from Slovakia · 2004 2020
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Email Marketing Email Marketing Platforms Marketing Automation Lead Generation AMP Email Campaign +3

About LiveAgent and Mailmodo

In their own words, as submitted to SaaSHub.

LiveAgent
Mailmodo

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

At Mailmodo, we are building the future of marketing and transactional emails. With Mailmodo, businesses will be able to add web-like interactivity like forms, survey, calendar, likes, comments, etc. right inside emails to their users. This will help them to engage their users better and achieve...

Read more about Mailmodo

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
Mailmodo 2 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Email Templates
  • Email Marketing Automation

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
Mailmodo

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

  • Mailmodo is a strong choice for businesses and marketers seeking to enhance their email marketing with interactive features. Its use of AMP emails distinguishes it from many competitors, offering unique opportunities to engage subscribers directly within their inbox.

Why this product is good

  • Mailmodo is considered a good option for email marketing because it allows users to create interactive emails with AMP (Accelerated Mobile Pages) technology, which can lead to higher engagement rates. It offers a user-friendly interface and customizable templates, making it accessible for marketers of all levels. Additionally, Mailmodo provides detailed analytics and integrations with popular platforms, helping businesses track performance and streamline their marketing efforts.

Recommended for

  • Startups looking to increase engagement rates with interactive emails.
  • Businesses wanting to explore AMP email technology without heavy technical investment.
  • Marketers seeking a user-friendly platform with robust analytics.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
Mailmodo 4 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

Using AMP mails by Mailmodo

More videos

  • - Mailmodo Use Case 1: Customer Feedback Made Easy
  • - Create Interactive AMP Emails With Mailmodo
  • - Mailmodo - Improve Email Conversion Rates Using AMP Emails!

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
Mailmodo
100% 100%
Customer Support
0% 0%
0% 0%
Email Marketing
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Email Marketing Platforms
100% 100%

Questions & Answers

As answered by people managing LiveAgent and Mailmodo.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Mailmodo. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
Mailmodo no reviews yet

View more

  • The 24 Best Email Marketing Tools
    webbiquity.com · Aug 2022

    Like most other ESPs, Mailmodo enables you to create, automate, and send marketing emails. Unlike most other platforms however, Mailmodo uses Google’s Accelerated Mobile Pages (AMP) technology that allows your emails...

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions
Mailmodo 2 mentions

Tracking LiveAgent since Mar 2021.

  • Talk about your great idea and I’ll give you the power of positivity!
    Yeah, the ability to do this is ~3 years old, so there are few no-code tools, and it's expensive to do in house. None of the no-code tools that do exist are verticalized around eCommerce. Check out mailmodo.com for an example of a... Source: over 3 years ago
  • Increase your email user conversions by using Mailmodo - Email marketing platform that allows creating and sending interactive AMP emails
    Mailmodo helps marketers create app-like experiences in email by adding forms, shopping cart, calendar, NPS and more widgets within the email without any coding. Our interactive emails reduce the number of steps for users, thereby... Source: almost 5 years ago

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