Freshdesk VS Mailmodo

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Mailmodo Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Mailmodo mentions (2)

• Talk about your great idea and I’ll give you the power of positivity!

  Yeah, the ability to do this is ~3 years old, so there are few no-code tools, and it's expensive to do in house. None of the no-code tools that do exist are verticalized around eCommerce. Check out mailmodo.com for an example of a horizontally positioned company in the space. Source: about 1 year ago

• Increase your email user conversions by using Mailmodo - Email marketing platform that allows creating and sending interactive AMP emails

  Mailmodo helps marketers create app-like experiences in email by adding forms, shopping cart, calendar, NPS and more widgets within the email without any coding. Our interactive emails reduce the number of steps for users, thereby increasing email conversions by ~3x for brands like Razorpay, Cleartax, etc. You can use it to collect feedback from your users, book meetings with prospects, recover abandon carts,... Source: over 2 years ago