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LiveAgent VS Macro Deck

Compare LiveAgent VS Macro Deck and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Promote on VibeVoted
Alternatives Is it good?
MD
Macro Deck

Use smartphone as macropad for pc

Rating
0 reviews
Promote on VibeVoted
Alternatives Is it good?
Trexinet
Managed AI answering service for home-service businesses. Every call answered 24/7, callers qualified, jobs booked straight onto your calendar. Fully managed setup — we build and tune the call flows. $59/mo + 5¢/min, free 2-week pilot, no contract. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Macro Deck seems to be more popular. It has been mentioned 9 times since March 2021.

social mentions
0 vs 9
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 39

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
MD
Macro Deck
Website liveagent.com macro-deck.app
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
—
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Entertainment Office & Productivity Monitoring Tools Log Management +1

About LiveAgent and Macro Deck

In their own words, as submitted to SaaSHub.

LiveAgent
MD
Macro Deck

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of Macro Deck yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
MD
Macro Deck 5 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Customizability
    Macro Deck allows users to create and customize their own button layouts and actions, providing a high level of personalization to fit specific user needs and workflows.
  • Cost-effective
    Macro Deck is available for free, making it an attractive option for users who need a powerful macro tool without the expense associated with commercial alternatives.
  • Plugin Support
    The platform supports plugins, enabling the integration of additional features and functionalities that extend the application's capabilities.
  • Cross-platform Compatibility
    Macro Deck can be used on multiple devices including Windows and Android, allowing for flexibility in how users interact with the software.
  • Easy Setup
    The software is relatively simple to set up, making it accessible to users who may not have advanced technical skills.

Possible disadvantages

  • Limited iOS Support
    Macro Deck does not currently offer native support for iOS devices, which can be a limitation for users heavily reliant on Apple products.
  • Learning Curve
    Despite its ease of use, new users might encounter a learning curve while familiarizing themselves with the wide array of functions and customization options.
  • Reliability
    As with many open-source or free applications, users may experience occasional bugs or stability issues that can affect reliability.
  • Community-driven Development
    The development and support of the software rely heavily on the community, which may result in slower updates and less immediate customer support compared to commercial options.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
MD
Macro Deck

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of Macro Deck yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
MD
Macro Deck 2 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

Turn your Android phone into an Elgato Stream Deck! - Macro Deck Tutorial

More videos

  • - FREE STREAM DECK ALTERNATIVE for the Elgato Stream Deck! Macro Deck Android App Review 2020

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
MD
Macro Deck
100% 100%
Customer Support
0% 0%
0% 0%
Entertainment
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Monitoring Tools
100% 100%

Questions & Answers

As answered by people managing LiveAgent and Macro Deck.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Macro Deck. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
MD
Macro Deck no reviews yet

View more

We have no reviews of Macro Deck yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions
MD
Macro Deck 9 mentions

Tracking LiveAgent since Mar 2021.

  • Use Surface Pro 4 as Input Switcher
    I've looked at OBS Remote and macrodeck.org, deckboard.app, but these are all for changing scenes on the same device. I'd like something similar to a Crestron switch panel, but on my Surface Pro 4 instead. Source: over 3 years ago
  • Is making the switch from SLOBS to OBS a good idea?
    Also, if you do not have an Elgato Stream Deck, it has way more compatibility with Deckboard and MacroDeck (apps that let you use your phone as a Stream Deck). Source: over 3 years ago
  • Is it possible to use a laptop as a stream deck?
    You can use MacroDeck for that. Works over the network, you'd open it in the browser of your Laptop. Cheers! :). Source: over 3 years ago

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Alternatives to LiveAgent and Macro Deck

When comparing LiveAgent and Macro Deck, you can also consider the following products.

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