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Deckboard VS LiveAgent

Compare Deckboard VS LiveAgent and see what are their differences

Deckboard

Deckboard helps you create macros for Windows PC and launch them on your phone.

Rating
5.0 · 1 review
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Alternatives Is it good?
LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
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Alternatives Is it good?
Sealed Print
Cloud printing without VPN or drivers: print from anywhere to any printer through a printer URL, and get documents signed electronically on the way. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Deckboard seems to be more popular. It has been mentioned 7 times since March 2021.

social mentions
7 vs 0
user rating
5.0 vs 5.0
Office & Productivity popularity
100% vs 0%
alternatives listed
39 vs 240+

Base details

Website, pricing, platforms and company facts side by side.

Deckboard
LiveAgent
Website deckboard.app liveagent.com
Pricing —
Freemium Free trial $15 / Monthly (Small) Official pricing
Platforms —
Browser Android iOS
Company — Startup from Slovakia · 2004
Listed in
Entertainment Office & Productivity Monitoring Tools Log Management +1
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9

About Deckboard and LiveAgent

In their own words, as submitted to SaaSHub.

Deckboard
LiveAgent

No description of Deckboard yet.

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

Features and specs

What each product offers, as listed by its team.

Deckboard 5 features
LiveAgent 32 features
  • Customizable Interface
    Deckboard allows users to set up a highly customizable interface, enabling shortcuts and commands tailored to individual workflow needs.
  • Cross-Platform Compatibility
    The app supports Windows and Android, providing cross-platform functionality that can cater to a wider range of users.
  • Intuitive Design
    Deckboard offers an intuitive and easy-to-navigate design, making it accessible for users of all skill levels.
  • Affordable
    Compared to other similar tools, Deckboard is relatively affordable, offering good value for its features.
  • Plugin Support
    The app supports plugins, allowing for extended functionality and integration with other applications or services.

Possible disadvantages

  • Limited to Windows and Android
    Currently, Deckboard is limited to Windows and Android platforms, excluding users on macOS and iOS.
  • Requires Setup Time
    Initial setup can be time-consuming as users need to create and organize their preferred shortcuts for optimal use.
  • Learning Curve
    Despite its intuitive design, new users may experience a learning curve in understanding and utilizing the app's full potential.
  • Dependency on Network Connection
    Deckboard relies on a stable network connection between devices, which could be a limitation in environments with poor connectivity.
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis

An editorial look at what each product does well and who it suits.

Deckboard
LiveAgent

No analysis of Deckboard yet.

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Videos

Walkthroughs and reviews on video.

Deckboard 3 videos + Add
LiveAgent 4 videos + Add

Getting Started In Streaming Deckboard Setup Guide #livestream #streamdeck #deckboard

More videos

  • - Deckboard tutorial
  • - THE BEST FREE STREAM DECK ALTERNATIVES ►► Touch Portal and Deckboard Review

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Deckboard
LiveAgent
100% 100%
Office & Productivity
0% 0%
0% 0%
Customer Support
100% 100%
100% 100%
Entertainment
0% 0%
0% 0%
Help Desk
100% 100%

Questions & Answers

As answered by people managing Deckboard and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Deckboard and LiveAgent. For example, how are they different and which one is better?

Log in or Post with

Reviews and articles

External articles and on-site reviews we used to compare the two products.

Deckboard 5.0 · 1 review
LiveAgent 5.0 · 2 reviews
  • Really helpful
    SaaSHub review
    · Nov 2024

    The OBS support really works! Just like stream deck

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Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Deckboard 7 mentions
LiveAgent 0 mentions
  • Use Surface Pro 4 as Input Switcher
    I've looked at OBS Remote and macrodeck.org, deckboard.app, but these are all for changing scenes on the same device. I'd like something similar to a Crestron switch panel, but on my Surface Pro 4 instead. Source: over 3 years ago
  • Is making the switch from SLOBS to OBS a good idea?
    Also, if you do not have an Elgato Stream Deck, it has way more compatibility with Deckboard and MacroDeck (apps that let you use your phone as a Stream Deck). Source: over 3 years ago
  • Does anyone know of a macro Pad that works with concepts on android?
    Https://deckboard.app/ I've been meaning to try this software. It turns your phone into a macro board. But you have to install client software to get it to run. I'm wondering if the Linux version of the client would work on a Samsung... Source: over 3 years ago

View more

Tracking LiveAgent since Mar 2021.

Alternatives to Deckboard and LiveAgent

When comparing Deckboard and LiveAgent, you can also consider the following products.

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