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LiveAgent VS Loopdesk

Compare LiveAgent VS Loopdesk and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
Loopdesk

Modern customer support software with unlimited agents and tickets. No per-agent fees. 14-day free trial.

Rating
0 reviews
Pricing
Freemium Free trial $29 / Monthly ( 5 agents, 500 tickets/month)
Alternatives Is it good?
BoldDesk
BoldDesk is a powerful autonomous AI platform that helps businesses deliver faster, smarter customer support from a single workspace. sponsored

Which is more popular?

Customer Support popularity
99% vs 1%
alternatives listed
240+ vs 4

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
Loopdesk
Website liveagent.com loopdesk.ca
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Freemium Free trial $29 / Monthly ( 5 agents, 500 tickets/month) Official pricing
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Customer Support Customer Service Help Desk And Ticketing Help Desk +1

About LiveAgent and Loopdesk

In their own words, as submitted to SaaSHub.

LiveAgent
Loopdesk

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of Loopdesk yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
Loopdesk 5 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Free Professional Networking Platform
    Loopdesk offers a free platform for professionals and businesses to connect, network, and collaborate without requiring a paid subscription for basic features.
  • Business Promotion Opportunities
    Users can promote their businesses, services, and products through posts, articles, and community engagement, helping increase visibility and reach potential clients or partners.
  • Community-Oriented Design
    The platform is designed around community building, allowing users to join groups, participate in discussions, and engage with like-minded professionals in their industry or area of interest.
  • Content Sharing Capabilities
    Loopdesk allows users to share articles, blog posts, and updates, providing a space for thought leadership and content marketing to build professional credibility.
  • Simple and Accessible Interface
    The platform features a relatively straightforward and easy-to-navigate interface, making it accessible for users who may not be tech-savvy and lowering the barrier to entry for networking online.

Possible disadvantages

  • Limited User Base
    Compared to major platforms like LinkedIn, Loopdesk has a significantly smaller user base, which limits networking opportunities and the potential reach of shared content and business promotions.
  • Low Brand Recognition
    Loopdesk is not widely known in the professional networking space, which means fewer people are actively using it and it may not carry the same credibility or weight as more established platforms.
  • Potential for Spam Content
    Like many free networking platforms, Loopdesk can be susceptible to spam posts, low-quality promotional content, and users primarily focused on self-promotion rather than genuine engagement.
  • Limited Advanced Features
    The platform may lack the advanced features, integrations, and tools that more established professional networking platforms offer, such as robust job boards, advanced analytics, or CRM integrations.
  • Uncertain Long-Term Viability
    As a smaller and less established platform, there may be concerns about its long-term sustainability, ongoing development, and whether it will continue to be maintained and improved over time.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
Loopdesk

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

  • I don't have verified information about Loopdesk (loopdesk.ca) in my knowledge base, so I can't confirm its quality, features, or reputation. It may be a newer, niche, or regional service that isn't well-documented in publicly available sources I was trained on. Before using it, I'd recommend checking independent reviews, trust indicators like SSL certificates and business registration, user testimonials on third-party platforms, and its presence on trusted review sites like Trustpilot or the Better Business Bureau.

Why this product is good

  • No verified data available on core features, pricing, or performance
  • Cannot confirm company legitimacy, ownership, or how long it has been operating
  • No independent user reviews or ratings found to assess customer satisfaction
  • Unable to verify security practices, data handling, or customer support quality

Recommended for

  • Not recommended for immediate use without conducting independent due diligence
  • Suitable only for those willing to test cautiously with minimal commitment first
  • Best for users who can verify legitimacy through domain WHOIS lookup and business registries
  • Appropriate for people who plan to reach out directly to the company for references and case studies before signing up

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
Loopdesk 0 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

No Loopdesk videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
Loopdesk
99% 99%
Customer Support
1% 1%
99% 99%
Help Desk
1% 1%
99% 99%
Customer Service
1% 1%
98% 98%
Help Desk And Ticketing
2% 2%

Questions & Answers

As answered by people managing LiveAgent and Loopdesk.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Loopdesk. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
Loopdesk no reviews yet

View more

We have no reviews of Loopdesk yet. Be the first one to post

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