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LiveAgent VS Live.js

Compare LiveAgent VS Live.js and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
Live.js

Live. js. one script closer to designing in the browser. Say goodbye to Alt-Tab. Live.

Rating
0 reviews
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Live.js seems to be more popular. It has been mentioned 3 times since March 2021.

social mentions
0 vs 3
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 55

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
Live.js
Website liveagent.com livejs.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
—
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Developer Tools Browser Testing Website Testing Automated Testing +1

About LiveAgent and Live.js

In their own words, as submitted to SaaSHub.

LiveAgent
Live.js

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of Live.js yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
Live.js 4 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Automatic Reload
    Live.js automatically reloads web pages whenever HTML, CSS, or JavaScript files are modified, which enhances developer productivity by immediately reflecting changes without manual refreshing.
  • Easy Setup
    The setup process for Live.js is straightforward, requiring minimal configuration. Developers only need to include a single script tag to start using it.
  • No Build Tools Required
    Live.js does not require any build tools or server environment, making it a lightweight option for quickly setting up live reload functionality without the complexity of integrating with other toolchains.
  • Real-time Preview
    Provides real-time preview of changes, which is beneficial for rapid prototyping and design iterations, improving the workflow for front-end developers.

Possible disadvantages

  • Limited Feature Set
    Live.js offers basic functionality focused mainly on live reloading. It may not cover more advanced use cases or features that comprehensive development tools provide.
  • Inefficient for Large Projects
    For larger projects with many files, Live.js can become inefficient as it reloads the entire page, which might interrupt development flow and increase wait times.
  • Not Suitable for Production
    Live.js is meant for development environments and should not be used in production as it can expose internal file structures and is not optimized for performance.
  • No Customization
    Offers little to no options for customization or configuration, which might be a drawback for developers who need more control over the development environment behavior.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
Live.js

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of Live.js yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
Live.js 0 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

No Live.js videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
Live.js
100% 100%
Customer Support
0% 0%
0% 0%
Developer Tools
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Image Optimisation
100% 100%

Questions & Answers

As answered by people managing LiveAgent and Live.js.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Live.js. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
Live.js no reviews yet

View more

We have no reviews of Live.js yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions
Live.js 3 mentions

Tracking LiveAgent since Mar 2021.

  • Can I skip the system checks?
    There's a crusty old script out there called Live.js. IIRC it sends a request to the server every second or so and if it detects a different content-length header it reloads the page. It's like a poor man's version of hot reloading. Source: over 3 years ago
  • Are there any lesser-known tools you use a lot in your work?
    Live.js - automatically refreshes the page when we edit the sources. Source: over 4 years ago
  • Is there a way to see your webpage while your edit it?
    Livejs (not tested it myself) looks like what your are looking for. Source: over 4 years ago

Alternatives to LiveAgent and Live.js

When comparing LiveAgent and Live.js, you can also consider the following products.

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