LiveAgent VS Import2

Compare LiveAgent VS Import2 and see what are their differences

Rating: 5.0 · 2 reviews
Pricing: Freemium Free trial $15 / Monthly (Small)

Rating: 0 reviews

Gruvi.ai

Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Customer Support popularity: 100% vs 0%
alternatives listed: 240+ vs 25

Base details

Website, pricing, platforms and company facts side by side.

	LiveAgent	Import2
Website	liveagent.com	import2.com
Pricing	Freemium Free trial $15 / Monthly (Small) Official pricing	Official pricing
Platforms	Browser Android iOS	—
Company	Startup from Slovakia · 2004	—
Listed in	Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9	Data Integration CRM Automation Web Service Automation +1

About LiveAgent and Import2

In their own words, as submitted to SaaSHub.

LiveAgent

Import2

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features

Import2 0 features

Ticket management
Live Chat & In-App-Messaging
AI Chatbot
AI answer assistant
Email notifications
Email Templates
Emailing
Live Chat Support
Call Forward
Call Transfer
Call Analytics and Reporting
Attachment viewer
Spam filter
Help desk & requests management
Reports
Reporting
Reports & analytics
Knowledge Base
Knowledge Management
Customer Service
Customer Support
Customer Feedback Widget
Customer Management
Mobile Apps
White Labeling
Chat
Chat Support
Gamification
Social Media Integrations
Time Tracking
Email Management
IVR

No features have been listed yet.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent

Import2

Overall verdict

LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of Import2 yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add

Import2 2 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

LiveAgent

Import2

100% 100%

Customer Support

0% 0%

CRM

100% 100%

Help Desk

0% 0%

Data Integration

100% 100%

Questions & Answers

As answered by people managing LiveAgent and Import2.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Import2. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews

Import2 no reviews yet

Transformative Customer Support Solution
SaaSHub review

· Mar 2025

LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The...
10 Best Freshdesk Alternatives for Businesses in 2024
www.bolddesk.com · May 2024

LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
www.helpscout.com · Mar 2024

If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.

We have no reviews of Import2 yet. Be the first one to post

Alternatives to LiveAgent and Import2

When comparing LiveAgent and Import2, you can also consider the following products.

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Compare Freshdesk to LiveAgent or Import2:

Freshdesk vs LiveAgent Freshdesk vs Import2
Insycle
Insycle is the modern way to organize, cleanse, and bulk update customer data in Salesforce, Hubspot, & Intercom - from one central hub.

Compare Insycle to LiveAgent or Import2:

Insycle vs LiveAgent Insycle vs Import2
Zendesk
Zendesk is a beautiful, lightweight help-desk solution.

Compare Zendesk to LiveAgent or Import2:

Zendesk vs LiveAgent Zendesk vs Import2
SearchReplace
SearchReplace is the bulk find-and-replace tool for HubSpot. Search across CRM and CMS fields by exact match, substring, or regex. Preview every change with before/after diffs before applying. One-click rollback + Audit logs for safety.

Compare SearchReplace to LiveAgent or Import2:

SearchReplace vs LiveAgent SearchReplace vs Import2
Intercom
Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Compare Intercom to LiveAgent or Import2:

Intercom vs LiveAgent Intercom vs Import2
Cloudingo
Cloudingo - a cloud-based SaaS, connects to Salesforce and allows system administrators to scan their entire database for similar or duplicate records.

Compare Cloudingo to LiveAgent or Import2:

Cloudingo vs LiveAgent Cloudingo vs Import2