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LiveAgent VS Igloo Software

Compare LiveAgent VS Igloo Software and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
Igloo Software

Igloo is a modern intranet, it connects people with the information they need to do their best work.

Igloo Software Landing page
Rating
0 reviews
Alternatives Is it good?
AgentClara
AgentClara is a UK AI receptionist that answers calls, books clients, and handles follow-ups 24/7 for service businesses and agencies. Free AI agents for website chat, SMS, social media and email included. Set up online with a free number in minutes sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
Igloo Software
Website liveagent.com igloosoftware.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Official pricing
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 Startup from Canada · 100 - 249 employees · 2008
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Work Collaboration Project Management Communication Task Management +1

About LiveAgent and Igloo Software

In their own words, as submitted to SaaSHub.

LiveAgent
Igloo Software

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of Igloo Software yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
Igloo Software 5 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • User-Friendly Interface
    Igloo Software provides an easy-to-navigate interface that allows users to quickly locate documents, manage tasks, and communicate effectively.
  • Customization Options
    The platform offers a variety of customization options, enabling organizations to tailor their digital workplace according to their specific needs and branding guidelines.
  • Integration Capabilities
    Igloo Software integrates well with other essential business tools like Microsoft Office 365, Google Workspace, and various third-party applications, which helps in streamlining workflows.
  • Cloud-Based
    Being a cloud-based solution, Igloo Software ensures easy accessibility from any location, promoting remote and hybrid work environments.
  • Engagement Tools
    Offers features such as forums, polls, and social feeds that enhance employee engagement and encourage collaboration across the organization.

Possible disadvantages

  • Pricing
    Igloo Software can be relatively expensive, particularly for smaller businesses or startups with limited budgets.
  • Learning Curve
    Despite its user-friendly interface, some users may experience a learning curve when trying to fully utilize all the features and capabilities of the platform.
  • Limited Offline Access
    The platform primarily functions best with a stable internet connection and offers limited offline capabilities, which can be a drawback in areas with poor connectivity.
  • Customization Complexity
    While there are numerous customization options available, these can sometimes become complex and require technical expertise to implement effectively.
  • Feature Overload
    Some users may find the extensive feature set overwhelming, making it difficult to focus on the tools that are most relevant to their needs.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
Igloo Software

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

  • Igloo Software is a strong option for businesses seeking a versatile intranet solution.

Why this product is good

  • Igloo Software offers a range of features including communication tools, collaboration capabilities, and content management, making it suitable for companies seeking to improve internal communication and collaboration. It is user-friendly and highly customizable, which helps in tailoring the platform to meet specific organizational needs.

Recommended for

    Igloo Software is recommended for medium to large enterprises that require a scalable intranet solution to enhance employee engagement, streamline communication, and boost productivity across distributed teams.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
Igloo Software 2 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

IGloo Review - Keys to a million dollar launch (IGloo Software Review) - IGloo App Review

More videos

  • Demo - Igloo Software Demonstration

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
Igloo Software
100% 100%
Customer Support
0% 0%
0% 0%
Project Management
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Work Collaboration
100% 100%

Questions & Answers

As answered by people managing LiveAgent and Igloo Software.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Igloo Software. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
Igloo Software no reviews yet

View more

Alternatives to LiveAgent and Igloo Software

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