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LiveAgent VS HeyForm

Compare LiveAgent VS HeyForm and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
HeyForm

Paperless data collection with better data insights

Rating
5.0 · 14 reviews
Pricing
Open source
Alternatives Is it good?
SIPNEX
Carrier-grade call tracking with dynamic number insertion, per-campaign tracking numbers, real-time CDRs, and A-level STIR/SHAKEN attestation. Know which campaigns drive calls. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, HeyForm seems to be more popular. It has been mentioned 29 times since March 2021.

social mentions
0 vs 29
user rating
5.0 vs 5.0
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 119

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
HeyForm
Website liveagent.com heyform.net
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Open source
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Productivity ERP Form Builder Mobile +1

About LiveAgent and HeyForm

In their own words, as submitted to SaaSHub.

LiveAgent
HeyForm

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

HeyForm is a form application suite that allows you to create beautiful online forms and collect information from users, without any technical knowledge or skills. It can be used for a survey, quiz, job application, event registration, contact form as well as many other ways. It doesn’t require...

Read more about HeyForm

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
HeyForm 5 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • User-Friendly Interface
    HeyForm offers a clean and intuitive interface that makes it easy for users to create and manage forms without requiring advanced technical skills.
  • Customizable Templates
    Users have access to a variety of customizable templates, allowing them to quickly set up forms suited to their specific needs.
  • Integration Options
    HeyForm integrates with various third-party applications, enabling users to connect their forms with tools they already use for a more streamlined workflow.
  • Responsive Design
    Forms created with HeyForm are mobile-friendly and automatically adjust to different screen sizes, improving accessibility for respondents.
  • Data Analytics
    HeyForm provides data analytics features that help users gain insights from form responses, making it easier to make informed decisions.

Possible disadvantages

  • Limited Advanced Features
    While suitable for basic form creation, HeyForm may lack some of the advanced features that more robust form-building platforms offer, such as conditional logic.
  • Customer Support
    Some users may find customer support options limited or less responsive compared to other platforms that have more extensive support networks.
  • Pricing Structure
    Depending on the user’s needs, some may find the pricing structure less competitive, especially when compared with other platforms offering similar features for lower costs.
  • Customization Limitations
    While templates are customizable, there may be limitations to how much users can personalize their forms beyond the available options.
  • Learning Curve for Advanced Features
    Some users may experience a learning curve when trying to utilize more complex functionalities within the platform.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
HeyForm

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

  • Overall, HeyForm is a good choice for those seeking a straightforward and efficient form-building tool. Its user-friendly design and robust features serve a wide range of needs, from small personal projects to larger business requirements.

Why this product is good

  • HeyForm is an online form builder that offers an intuitive user interface, a variety of customizable templates, and seamless integration capabilities with other platforms. It is known for its ease of use, which makes it accessible to users with limited technical knowledge. The platform also provides strong data security features and real-time analytics, making it a solid choice for businesses and individuals looking to collect and analyze data efficiently.

Recommended for

  • Small to medium-sized businesses needing data collection forms
  • Individuals seeking an easy-to-use form builder
  • Organizations looking for customizable forms with strong data security
  • Users who need integration with other productivity and data management tools

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
HeyForm 1 video + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

Introducing the HeyForm Platform | HeyForm

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
HeyForm
100% 100%
Customer Support
0% 0%
0% 0%
Form Builder
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Productivity
100% 100%

Questions & Answers

As answered by people managing LiveAgent and HeyForm.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and HeyForm. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
HeyForm 5.0 · 14 reviews

View more

  • Simplicity Meets Power.
    SaaSHub review
    · Dec 2024

    Using HeyForm has been a breeze.Creating forms is effortless thanks to its straightforward interface, and the customizable templates ensure everything looks polished. It works beautifully on any device, So I never...

  • Rated 5/5 by Md. R Hossain
    SaaSHub review
    · Dec 2024

    HeyForm stands out as a powerful tool for paperless data collection, offering a seamless and efficient way to gather, manage, and analyze data. With its focus on user experience and functionality, it caters to both...

  • HeyForm Simplified Data Collection Done Right
    SaaSHub review
    · Dec 2024

    If you're looking for a hassle-free way to manage data collection,heyForm is your answer. The interface is incredibly easy to use, perfect for both beginners and pros. Customizable templates? Check. Responsive design?...

View more

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions
HeyForm 29 mentions

Tracking LiveAgent since Mar 2021.

  • Show HN: Typeform was too expensive so I built my own forms
    Poked around the code a little bit, it doesn't seem that it is intended to be able to drop into another project and then use as a custom form builder for that project. Any plans for something like this? A lot of the infrastructure and... - Source: Hacker News / over 1 year ago
  • free-for.dev
    HeyForm.net - Drag and drop online form builder. Free tier lets you create unlimited forms and collect unlimited submissions. Comes with pre-built templates, anti-spam, and 100MB file storage. - Source: dev.to / almost 4 years ago
  • Buy me a coffee alternative for content creators!
    Try heyform.net if you're a content creator looking to collect feedback and donations. HeyForm allows content creators to convert their followers into supporters. You can create a simple payment form that followers can use to send you... Source: almost 4 years ago

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Alternatives to LiveAgent and HeyForm

When comparing LiveAgent and HeyForm, you can also consider the following products.

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