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LiveAgent VS Gotify

Compare LiveAgent VS Gotify and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
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Alternatives Is it good?
Gotify

a simple self-hosted server for sending and receiving messages

Rating
0 reviews
Pricing
Open source
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Alternatives Is it good?
SuperOps
Modern PSA and RMM Software for MSP's and IT Teams sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Gotify seems to be more popular. It has been mentioned 39 times since March 2021.

social mentions
0 vs 39
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 107

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
Gotify
Website liveagent.com gotify.net
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Open source
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Push Notifications Web Push Notifications Open Source Website Monitoring +1

About LiveAgent and Gotify

In their own words, as submitted to SaaSHub.

LiveAgent
Gotify

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of Gotify yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
Gotify 7 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Open Source
    Gotify is open-source software, meaning its source code is publicly available. This allows users to inspect, modify, and distribute the software freely.
  • Self-Hosting Capable
    Users can self-host Gotify on their own servers, giving them full control over their data and message delivery.
  • Real-Time Notifications
    Gotify provides real-time notifications, ensuring that messages are delivered promptly.
  • Web UI and API
    Includes a web-based user interface for ease of management and a comprehensive API for integration with other systems.
  • Customizable
    Gotify supports message customization, including priority levels and message formatting, enabling users to tailor notifications to their needs.
  • Lightweight
    Gotify is designed to be lightweight, with minimal resource usage, making it suitable for a wide range of hosting environments.
  • Cross-Platform Support
    Gotify offers clients for multiple platforms, including mobile apps for both iOS and Android.

Possible disadvantages

  • Requires Server Knowledge
    Setting up and maintaining a self-hosted instance of Gotify requires a certain level of technical knowledge and server management skills.
  • Maintenance Overhead
    Self-hosting Gotify means that users are responsible for keeping the software up-to-date and secure, potentially requiring ongoing attention.
  • Limited Ecosystem
    Compared to more established notification systems, Gotify has a smaller ecosystem in terms of plugins, integrations, and community support.
  • Message Delivery
    Since Gotify relies on self-hosting, the reliability of message delivery is dependent on the stability and performance of the user's server infrastructure.
  • Scalability Concerns
    Running Gotify on a small server might not scale well for high volumes of notifications, potentially requiring more complex infrastructure for larger use cases.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
Gotify

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

  • Overall, Gotify is considered a solid choice for individuals or organizations looking for a simple, self-hosted push notification system without the complexities and costs of third-party services. Its focus on privacy, control, and ease of use make it especially attractive to tech-savvy users or those with specific requirements for data hosting.

Why this product is good

  • Gotify is often praised for its simplicity and open-source nature, making it appealing for users who need straightforward server-side push notification solutions. It supports self-hosting, which allows for greater control over data privacy and server customization. Additionally, Gotify is known for its ease of integration, thanks to its REST API, and the flexibility it offers in terms of notification management and customization.

Recommended for

  • Developers and tech enthusiasts seeking a self-hosted push notification solution.
  • Organizations that prioritize data privacy and need greater control over their notification infrastructure.
  • Users looking for an uncomplicated and easily customizable push notification service.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
Gotify 0 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

No Gotify videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
Gotify
100% 100%
Customer Support
0% 0%
0% 0%
Push Notifications
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Web Push Notifications
100% 100%

Questions & Answers

As answered by people managing LiveAgent and Gotify.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Gotify. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
Gotify no reviews yet

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Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions
Gotify 39 mentions

Tracking LiveAgent since Mar 2021.

  • Ntfy – open-source Push to Mobile
    I've been using Gotify [1] for a very long time and have been quite happy with it. Basically no impact on battery life. For devs - there are mature libraries like shoutrr [2] and apprise [3] that let you support multiple notification... - Source: Hacker News / 3 months ago
  • Ntfy.sh – Send push notifications to your phone via PUT/POST
    I do use gotify [1] which seems to be pretty much the same, and does the job quite well. Not sure how they compare, does ntfy goes through Google / Apple network or it's directly connected to your server instance? [1] https://gotify.net/. - Source: Hacker News / 5 months ago
  • Pushover
    Gotify is a self-hosted notification server with a clean web UI for managing applications and messages. Each application gets its own token, and messages arrive via WebSocket — no polling, no push service dependency. - Source: dev.to / 8 months ago

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Alternatives to LiveAgent and Gotify

When comparing LiveAgent and Gotify, you can also consider the following products.

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