LiveAgent VS Gallery

Compare LiveAgent VS Gallery and see what are their differences

Rating: 5.0 · 2 reviews
Pricing: Freemium Free trial $15 / Monthly (Small)

Alternatives Is it good?

Rating: 0 reviews
Pricing: Open source

Alternatives Is it good?

Gruvi.ai

Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Gallery seems to be more popular. It has been mentioned 1 time since March 2021.

social mentions: 0 vs 1
Customer Support popularity: 100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

	LiveAgent	Gallery
Website	liveagent.com	galleryproject.org
Pricing	Freemium Free trial $15 / Monthly (Small) Official pricing	Open source
Platforms	Browser Android iOS	—
Company	Startup from Slovakia · 2004	—
Listed in	Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9	Open Source Photo Gallery Photos & Graphics Image Hosting +1

About LiveAgent and Gallery

In their own words, as submitted to SaaSHub.

LiveAgent

Gallery

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features

Gallery 5 features

Ticket management
Live Chat & In-App-Messaging
AI Chatbot
AI answer assistant
Email notifications
Email Templates
Emailing
Live Chat Support
Call Forward
Call Transfer
Call Analytics and Reporting
Attachment viewer
Spam filter
Help desk & requests management
Reports
Reporting
Reports & analytics
Knowledge Base
Knowledge Management
Customer Service
Customer Support
Customer Feedback Widget
Customer Management
Mobile Apps
White Labeling
Chat
Chat Support
Gamification
Social Media Integrations
Time Tracking
Email Management
IVR

Open Source
Gallery is free and open-source, which allows for customization and modification according to individual requirements.
Ease of Use
It offers a user-friendly interface that makes it easy for users to manage and organize photos without much technical know-how.
Community Support
With a strong community, users can seek help, share ideas, and contribute to the development of the project.
Feature-Rich
Gallery provides a number of useful features such as automatic resizing, slideshow options, and photo comments, enhancing the overall photo management experience.
Wide Compatibility
It’s compatible with multiple operating systems and web servers, offering flexibility in deployment.

Possible disadvantages

Limited Updates
Development activity has slowed down in recent years, leading to fewer updates and potentially less innovation.
Security Concerns
As it is less frequently updated, there may be unresolved security vulnerabilities that could pose risks to users.
Complex Installation
The installation process can be challenging for users without technical expertise, requiring several steps and dependencies.
Resource Intensive
Gallery can be resource-heavy, which may affect performance on servers with limited resources, especially when handling large amounts of data.
Lack of Advanced Features
While Gallery offers a range of basic features, it may lack some advanced functionalities offered by other modern photo management solutions.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent

Gallery

Overall verdict

LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

Gallery is considered a good choice for individuals or organizations that want full control over their photo galleries and prefer a self-hosted solution. However, its popularity has waned due to the rise of cloud-based platforms, so it might not receive as much attention or updates as before.

Why this product is good

Gallery (galleryproject.org) is an open-source web-based photo album organizer that has been praised for its flexibility and customization options. It allows users to host their own photo galleries with a range of features like user management, albums, and photo viewing options. Its open-source nature means it has a community-driven development process, ensuring regular updates and support from a dedicated user base.

Recommended for

Tech-savvy users looking for a self-hosted solution
Photographers and artists wanting custom gallery setups
Organizations needing a private, secure photo gallery
Open-source enthusiasts interested in contributing to or customizing code

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add

Gallery 2 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

LiveAgent

Gallery

100% 100%

0% 0%

100% 100%

0% 0%

100% 100%

Questions & Answers

As answered by people managing LiveAgent and Gallery.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Gallery. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews

Gallery no reviews yet

Transformative Customer Support Solution
SaaSHub review

· Mar 2025

LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The...
10 Best Freshdesk Alternatives for Businesses in 2024
www.bolddesk.com · May 2024

LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
www.helpscout.com · Mar 2024

If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.

10+ Best Free and Open Source PHP Image Gallery Scripts
www.nilambar.net · Jun 2020

Gallery is an open source web based photo album organizer. Gallery gives you an intuitive way to blend photo management seamlessly into your own website whether you’re running a small personal site or a large...

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions

Gallery 1 mention

Tracking LiveAgent since Mar 2021.

How to host my own image hoster
Gallery but dunno if it's still developed. I think the OS patches will still be current though. http://galleryproject.org/. Source: almost 5 years ago

Alternatives to LiveAgent and Gallery

When comparing LiveAgent and Gallery, you can also consider the following products.

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Compare Freshdesk to LiveAgent or Gallery:

Freshdesk vs LiveAgent Freshdesk vs Gallery
Piwigo.org
Manage your photo collection with Piwigo. Piwigo is open source photo gallery software for the web. Designed for organisations, teams and individuals.

Compare Piwigo.org to LiveAgent or Gallery:

Piwigo.org vs LiveAgent Piwigo.org vs Gallery
Zendesk
Zendesk is a beautiful, lightweight help-desk solution.

Compare Zendesk to LiveAgent or Gallery:

Zendesk vs LiveAgent Zendesk vs Gallery
Lychee by Electerious
Lychee is an open-source, free software program for self-hosted photo management. It can be installed on the user's own server or website. The software permits the uploading and management of photos and also makes sharing photos very easy.

Compare Lychee by Electerious to LiveAgent or Gallery:

Lychee by Electerious vs LiveAgent Lychee by Electerious vs Gallery
Intercom
Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Compare Intercom to LiveAgent or Gallery:

Intercom vs LiveAgent Intercom vs Gallery
PhotoPrism.app
PhotoPrism® is an AI-Powered Photos App for the Decentralized Web. It makes use of the latest technologies to tag and find pictures automatically without getting in your way. You can run it at home, on a private server, or in the cloud.

Compare PhotoPrism.app to LiveAgent or Gallery:

PhotoPrism.app vs LiveAgent PhotoPrism.app vs Gallery