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LiveAgent VS Frames

Compare LiveAgent VS Frames and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
Frames

Create & edit epic vertical video content from your phone

Frames Landing page
Rating
0 reviews
Pricing
Open source
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
Frames
Website liveagent.com layerapp.co
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Open source
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Video Video Maker Watch Movies Online Video Streaming +1

About LiveAgent and Frames

In their own words, as submitted to SaaSHub.

LiveAgent
Frames

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of Frames yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
Frames 5 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Collaboration Features
    Frames allows multiple users to collaborate in real-time, making it easier to work on projects collectively and share feedback.
  • User-Friendly Interface
    The platform has an intuitive interface that is easy to navigate, ensuring that users can quickly learn how to use it effectively.
  • Customizable Templates
    Frames offers a variety of customizable templates to help users create professional-looking presentations and documents with ease.
  • Cross-Platform Compatibility
    Frames is compatible with various operating systems and devices, allowing users to access their work from anywhere.
  • Integration with Popular Tools
    The platform integrates with popular tools like Google Drive and Slack, enhancing its functionality and making it more versatile.

Possible disadvantages

  • Cost
    Frames might be relatively expensive compared to other tools with similar functionalities, which could be a drawback for budget-conscious users.
  • Learning Curve
    Although the interface is user-friendly, some advanced features might have a steep learning curve and require time to master.
  • Limited Offline Access
    Frames primarily operates online, which can be limiting for users who need to work in environments with poor internet connectivity.
  • Subscription Model
    The subscription-based pricing model may not be suitable for all users, especially those who prefer one-time purchase software.
  • Occasional Performance Issues
    Some users have reported occasional performance issues, such as slow loading times or lag, which can affect productivity.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
Frames

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

  • Overall, Frames is considered a highly effective tool for UI/UX designers looking to enhance their design and collaboration processes. It’s particularly valued for its user-friendly design and efficiency in managing complex design projects.

Why this product is good

  • Frames by Layer is a tool designed to streamline the process of building user interfaces and prototypes. It offers a collaborative environment for designers and developers, enabling them to work together more efficiently. The platform is praised for its intuitive interface, robust feature set, and seamless integration with other design tools. Users appreciate the ability to quickly iterate on designs, gather feedback, and ensure a smooth handoff to development teams.

Recommended for

    UI/UX designers, product teams, design agencies, and anyone involved in the collaborative process of developing digital interfaces and applications.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
Frames 3 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

The NEW Designer Frames! | James Oro Frames Review | Style

More videos

  • Review - ENDLESS FRAMES REVIEW // THE BEST 3 & 4 WHEELS FREESKATING FRAMES
  • Review - Bose Frames Review

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
Frames
100% 100%
Customer Support
0% 0%
0% 0%
Design Tools
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Video
100% 100%

Questions & Answers

As answered by people managing LiveAgent and Frames.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Frames. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
Frames no reviews yet

View more

We have no reviews of Frames yet. Be the first one to post

Alternatives to LiveAgent and Frames

When comparing LiveAgent and Frames, you can also consider the following products.

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